Collections Advisor

Recruiter
Ocean Consulting
Location
Basingstoke
Salary
20000.0000
Posted
10 May 2017
Closes
09 Jun 2017
Contract Type
Permanent
Hours
Full Time

JOB TITLE: COLLECTIONS ADVISOR

LOCATION: BASINGSTOKE

SALARY: £20K - £22K PLUS BONUS

OBJECTIVE OF JOB

  • To assist in the identification and collection of arrears across the business.
  • To provide the administrative services required to control and remedy cases of customer arrears and default.

MAIN ACTIVITIES / TASKS

  • To carefully monitor new and existing arrears cases.
  • To actively chase all SPR rentals and ensure relevant sales proceeds % paid and sales invoice/scrapping form received/completed accurately.
  • In cases of arrears occurring due to administrative error, take corrective action.
  • Initiate standard procedure to remedy arrears cases, as per the sectoral collections strategies.
  • Ensure arrears payments are correctly matched against rentals and fees.
  • Maintain close communication with relevant field staff and Sector Heads.
  • Respond accurately to general queries regarding arrears cases from both customers and internal staff.
  • To handle and process Novation and Re-schedule requests from customers and internal departments.
  • To reply to and initiate any arrears correspondance, including the issuing of standard chase letters, Default and Termination Notices.
  • Report on any major arrears or default cases to Collections Manager and Sector Head.
  • Present a full review of all 'formula provision’ arrears cases on a monthly basis.
  • To maintain 'formula provision’ at a minimum level.
  • Assist in possible asset disposals procedure at the end of primary lease period.
  • Issuing of Repossession Instructions and maintaining close contact with repossession agents.
  • Arrange for repossessed assets to be brought back to the business to a venue agreed with Sector Head. Ensure relevant details passed onto UKD.
  • If required, work closely with Sector Head to arrange disposal of repossessed assets to Third Party.
  • Process Repossession Agents invoices promptly and accurately.
  • Administer voluntary surrender procedure to make sure customer fully aware of legal obligations and assets safely delivered back to UKD.
  • Handle all Insolvency cases rapidly and accurately, ensuring our assets are safely stored, insured and made available for collection.
  • To actively charge and collect Additional Fees where appropriate.
  • Monitor unmatched cash report, arranging for payments to be coded appropriately.
  • Call customer for arrears.
  • Send copy of Invoices.
  • Log workflow and if not resolved within 2 weeks transfer to collections Team 1.
  • Aquis Queries

SUBSIDIARY DUTIES

  • Filing, scanning and photocopying.
  • System Reconciliations.
  • Any other ad-hoc duties as required by your Line Manager
  • Responsible for adhering to policies, procedures, guidelines and the internal control framework established to guide the operation of their function in addition to regulatory compliance requirements.