Flights and Ticketing Specialist for Travel and Leisure Company

10 May 2017
09 Jun 2017
Contract Type
Full Time
Flights and Ticketing Specialist
Farringdon, London
Hours: Monday to Friday on an alternating rota basis from 9am-6.30pm
£25,000pa basic salary + annual bonus + benefits

My client, a multi-award winning Travel and Leisure holiday specialist are currently recruiting for a Flights and Ticketing Specialist to handle an array of worldwide flight itineraries and fares. The focus of this role is to book flights and ancillary travel arrangements for customers that have made a booking with their Sales team for an international holiday.

Main duties will involve but are not limited to;

*Advising customers on any queries regarding their booking, or redirecting them to the relevant department
*Maintain and update relevant documents in regards to financial activity
*Liaising and advising sales agents on suitable travel options for prospective customers
*Provide sound solutions in unexpected situations in regards to customer bookings
*Accurately issuing all tickets to prevent ADMs and save costs where possible
*Providing training and daily support for the team from PNR creation to the pricing of the PNR using published and nett (CAT23/35) fares.
*To provide an out of hours' coverage and support when required

The successful candidate should have;

*A sound knowledge of airlines reservations and ticketing principles including an ability to manually build fare quotes
*A sound understanding of airline contracts and procedures
*GDS Amadeus experience
*Knowledge of airline rules and regulations including fare rules, ticket exchanges, ticket refunds etc
*Good working knowledge of manual fare construction and airline fare rules applicable to the issuance of tickets
*Experience of manual issuance, re-issuance and re-calculations with rate desk pricing, manual fare construction
*Experience and full working knowledge of both net and published fares (Knowledge of CAT 35 /25)
*Good geographical and product knowledge of destinations, cities and airlines
*Working knowledge of EMDs and organisation of queues
*An exposure to low-cost carriers and charters is desirable.

*Please apply online with your CV and note that only successfully shortlisted applicants will be contacted*

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.