EPOS Trainer

10 May 2017
09 Jun 2017
Contract Type
Full Time

Job Title: EPOS Trainer
Job Purpose: To take ownership of all training-related activities and materials within the EPOS department
Reports to: Implementation Manager
Location: Scunthorpe
Salary: £22,000 - £25,000 pa + benefits

Key Result Areas:
• To prepare and deliver classroom-style training sessions to internal staff and customers
• To deliver one-to-one training sessions on-site or over the phone with customers
• To maintain and update written training materials including documentation and online wiki-style articles
• To produce high-quality videos for explanation, tips and new features
• To proactively keep up to date with changes to the software and plan the training schedule ahead of upcoming releases
• To maintain accurate training records, ensuring all supporting documentation is kept up to date
• To achieve and maintain professional standards across all aspects of the role in respect of work undertaken, and deal with staff at all levels of the business and external contacts in a manner appropriate to their needs

Job Knowledge & Experience:
• Experience in delivering software training
• Good base knowledge of MS Office packages
• Ability to be able to create and deliver training sessions to a range of audiences
• Experience of producing video tutorials

Specific Areas of Work:
• Produce training materials and user guides
• Organise & conduct system overview and training sessions to customers and internal staff
• Produce high-quality videos for the purposes of tutorials, tips and feature demonstrations
• Proactively organise all training material and activities around the software release schedule
• Seek out and produce best practice guides for in-store EPOS usage
• Advise on future developments to improve the EPOS system
• Review/QA system modifications and update training manuals and user guides as relevant
• Assistance, support and training on-site to be provided as and when required
• Occasionally visit customers to provide extra training and support

Job Skills and Competencies:
• Excellent communication skills
• Ability to effectively deliver training to meet requirements
• Ability to create clear and concise documentation and reports
• Ability to create videos (experience of Camtasia would be ideal)
• Ability to deliver potentially complex subject matter in an easy to understand manner
• Experience of EPOS would be a benefit
• Problem solving skills
• Ability to manage own workload and identify areas where improvement can be made and training would be beneficial
• Flexibility with some travel required (driving licence required, company vehicle can be provided when required)

This Job Description describes key areas of the post but is not exhaustive. The Job Description is subject to review and amendment in line with the needs of the business.

Please be advised this role will require frequent travel to various locations throughout the UK, as well as flexibility on standard working hours.

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