Deputy Manager - Lady Sarah Cohen House

Jewish Care
10 May 2017
09 Jun 2017
Public Sector
Contract Type
Full Time

The Role

  • To oversee the management of the daily operations and care activities of a 120 bed home.
  • To support the people who live in the home and the staff team as a whole.
  • To ensure that that all staff receive monthly 1:1 supervisions and annual appraisals.
  • To provide direction to care staff as required.
  • To provide a high standard of leadership.
  • To deputise for the Registered Manager, including "on call" duties as required in the absence of the Home Manager.
  • To provide Health and safety support to the home, ensuring that a safe environment is maintained at all times.

Principal accountabilities / responsibilities

  • Care practice

    • To ensure that all care practices are carried out according to relevant professional and regulatory guidelines and organisational policies and procedures to an excellent standard.
    • To be open to developing and implementing innovative care practices.
    • To lead the Quality Assurance system within the home, ensuring that feedback regarding residents individual and communal wishes are constantly sought and acted upon.
    • To ensure excellence in customer care and liaise regularly, directly and openly with people who live in the home and their relatives, other healthcare professionals and colleagues.
    • To manage and monitor all nursing and care practices ensuring a safe person centred approach. To ensure that all relevant documentation is reviewed and up to date and all legislative policies and procedures are adhered to within the home.
    • To ensure efficient and appropriate verbal and written communication is maintained, ensuring staff have all the required and relevant information to provide the services required in a safe and appropriate manner.
    • To visit potential residents prior to admission, ensuring their suitability for the home.


    • To manage staff deployment and staff allocations within each unit within agreed budgets, ensuring appropriate cover is maintained at all times.
    • To plan and deliver a structured support system for all staff to agreed standards.
    • To provide line management, supervision and annual performance reviews for directly line managed staff and to ensure that these are planned and carried out for the whole staff team.
    • To support the Registered Manager in planning and recording an annual training programme to ensure professional and practice development for all staff.
    • To monitor the professional standards of all staff to ensure our values are met
    • To support the Registered Manager with all HR issues/processes to agreed standards.


    • To ensure that all H&S regulations are met to agreed standards.
    • To ensure that fire safety in the home is maintained and recorded to agreed standards.
    • To ensure that staff in the home have access to relevant required equipment to enable them to carry out tasks to agreed standards.
    • To ensure the home environment is appropriate to clients needs both culturally and physically,
    • To take responsibility for the appearance of the unit ensuring that public areas and residents rooms are maintained to the highest standards.

    Budget management

    • To monitor and keep within the budgetary resources available to the unit and to manage this proactively.
    • To manage budget resources efficiently particularly through effective staff management.
    • To support the admissions process and ensure the effective and timely management of room turnaround according to guidelines.

    Management and leadership style

    • To lead, coach and take a key role in implementing and maintaining Jewish Care's vision, mission and values to agreed standards.
    • To provide a highly visible management presence at all times and be available "out of hours" when necessary.
    • To provide a management presence in the home in the absence of the Registered Manager.

     Self development

    • To continuously update knowledge of current best practice and legislative framework to ensure appropriate self-development.
    • To actively contribute to an annual appraisal in which performance and future training needs can be identified.
    • Take full advantage of training provided by Jewish Care.
    • To be willing to mentor/train staff in own or other resources and undertake working in project groups across the Organisation to develop/disseminate best practice achieved.


  • To have achieved a recognised leadership qualification or be prepared to work towards achieving it.
  • To have a thorough understanding and knowledge of up to date best practice in dementia care and end of life care as well as any speciality areas relevant to the home (e.g. disabilities, mental health, etc)
  • To have experience of leading, managing and monitoring staff in a similar environment / setting, including staff supervisions and appraisals.
  • To have experience in management and supervision of staff.
  • To have competent verbal and written communication skills with other professionals and the 'general public'
  • To be computer literate
  • To be skilled in ensuring that houseke