Website Support & Maintenance Officer

Location
Pontyclun
Salary
£23500 per annum
Posted
10 May 2017
Closes
07 Jun 2017
Ref
00068456
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Location: 10 miles out of Cardiff

More than 1,000 years of experience have made this company the leader in the art of coin making, with its high quality work recognised and valued worldwide. They are the world's leading export mint, making coins and medals for over 40 countries every year.

23.5k plus excellent benefits

Quote Reference: - RM017

The Role:
Due to continued expansion, this company is recruiting for a talented and experienced Website Support & Maintenance Officer to join their e-business solutions team.

You will provide front-line technical support for their website platforms as well as using your knowledge and experience to troubleshoot technical issues to provide an immediate response

Main responsibilities in this role include:

- Providing service desk and administrative support of website solutions and interfaces, including reconciling transactional data transfer between key systems, monitoring performance and verifying backup
- Supporting the process and regression testing of e-business functionality and critical user journeys
- Work closely with customer services teams and external partners to ensure that errors and technical enquiries are registered, prioritised, diagnosed and resolved to a high standard and within agreed SLAs
- Support the business divisions by administering key transactional interfaces, optimising operational processes, assisting with functional testing and proactively monitoring system performance

Knowledge, Skills and Experience required to apply:

- Working knowledge and experience of website software solutions
- Experience of first line helpdesk support is essential
- Exceptional interpersonal skills with a focus on listening and questioning

To apply, please incorporate your covering letter within your cv, detailing relevant experience and qualifications. Please ensure you include your contact details.

Invitations to interview will be communicated by email. Should you not hear from them within 3 weeks of submitting your application, unfortunately you have not been short listed for interview. Regrettably, they are unable to provide feedback to applicants on an individual basis prior to the interview stage.

No agencies thank you.

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