Client Services Executive

Location
Reading
Salary
£18000 per annum
Posted
09 May 2017
Closes
06 Jun 2017
Ref
00068405
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is one of the fastest growing providers in the marketplace thanks to cutting edge technology, innovative solutions and a genuine desire to support their customers with consistently high service standards.

An exciting opportunity has arisen within their vibrant, friendly Operations department for an enthusiastic Client Services Executive / Supplier Management Team Member. This is an opportunity to join their thriving and very successful company based near Reading. The ideal candidate will be keen to learn new things, have excellent communication skills (both written and oral), a passion for customer service and be a genuine team player. This role is crucial to the smooth running of their business, in regards to the proactive management of their suppliers and delivery of exemplary Customer Service to their Clients.

They offer excellent benefits including supporting staff with NVQ's, regular company social events, 'Free Food Friday's' and free fresh fruit and drinks - they genuinely care for their employees. There are also excellent opportunities to progress as the company continues to go from strength to strength.

Attributes/skills
- Exceptional communication and organisational skills
- Eager to learn and proactive in taking on new challenges and responsibilities
- Display a positive, can-do attitude and be a true team player
- Ability to work well under pressure and remain upbeat and dedicated during particularly busy periods
- A creative thinker who will come up with new ideas to improve customer experience and existing processes
- Commitment to your own personal development
- Ability to multitask, prioritise and manage time effectively
- Have a genuine desire to go the extra mile

Key responsibilities
- Provide world class customer service at all times
- To provide administration support to other team members
- To make outgoing calls to suppliers to manage the product pipeline
- To deal with customer, client and supplier queries in a helpful and efficient manner, both by telephone and email
- To handle the ordering of reports both electronic and postal
- Investigating and solving complex client issues
- Maintaining and recording case notes to ensure complete audit trails
- Provide appropriate solutions to their clients within SLA's and manage cases through to resolution
- Maintain a consistently high level of professionalism both in communications with their clients as well as within the team and business as a whole
- Work collaboratively across multiple departments across the business and always show a willingness to support others in their roles
- Display initiative in proactively monitoring client cases and identify any issues that require escalation

Previous experience: Customer Service experience is a must and administration experience is desirable.

Hours are 08.30 - 17.00 and 09.30 - 18.00 on a bi-weekly basis.

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