Facilities Manager

Recruiter
RSC Recruitment
Location
Birmingham
Salary
30000.0000
Posted
09 May 2017
Closes
08 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our client is seeking an experienced Facilities Manager.

Key Points

  • Salary £30K plus opportunity for performance related bonus
  • To manage FM soft services for prestigious headquarters building
  • 24 hour Security, Cleaning, Waste, Pest Control and project management
  • Must possess established track record of team leadership and management
  • SIA licence preferred but we will assist if candidate does not have.
  • Very polished client communication skills, planning meetings and writing reports
  • Hands on approach to coaching and developing our excellent team
  • Hours will be as required as there are occasional evening and weekend events

Purpose:

  • To plan, organise and manage the day to day security and cleaning operations
  • To provide the client with expert guidance and advice on all aspects of the security and cleaning of the premises, and work within their policies, procedures and budgets
  • Manage and develop the client relationship to create contract security and drive further sales and growth
  • To work consistently within Company policy and the law.
  • To provide leadership and guidance to the onsite team to consistently provide excellent customer service
  • To actively promote our client in the wider market and co-operate closely with the Sales Department.

Key Responsibilities:

  • To manage a team of supervisors, security officers, cleaners and sub-contractors to deliver the contract services consistently to the required standard.
  • Drive continuous improvement and innovation in your contract
  • Present and excellent and professional image to all clients, colleagues and service partners at all times
  • Meet and where possible, exceed client expectations to position our client to retain the contract
  • Recruit, induct and train suitable staff ensuring compliance with vetting procedures
  • Plan, organise, motivate and control your people and resources within the contract.
  • Maintain numbers of staff and resources at the agreed calibre and levels to maintain contract standards
  • Communicate regularly with your team through team talks, monthly set meeting, toolbox talks to ensure that there is a free flow of information and that morale remains consistently high.
  • Work with the client and Regional Manager to plan contract budgets and ensure spend is controlled to meet or exceed them
  • Identify opportunities to grow revenue and profit through providing more services to the client
  • Plan and manage the delivery of projects and special events as required by the client
  • Monitor client satisfaction and service delivery through meetings, daily contact and help desk log/complaints report
  • Carry out random and pre-planned audits including compliance and quality on a monthly basis.
  • Carry out frequent random site inspections at variable times and days so that you pro-actively check the status of the service over all operating periods
  • Complete all reasonable requests from the Regional Manager
  • To deliver strategies to improve team productivity and reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching
  • To oversee the training matrix for all personal to ensure training needs are identified and delivered.
  • Develop the capability and knowledge of the onsite supervisors so they can seamlessly cover your role during your absence
  • To ensure products, equipment and materials are properly ordered, used, maintained, and controlled
  • Ensure health and safety of all employees, clients and the public wherever you are working
  • Ensure that all contract documentation is maintained and correct
  • Ensure all administration is undertaken to provide the Company and the Client with the information they require to given deadlines
  • Prepare reports for both clients and our client evaluating performance and present them at meetings
  • Check that all payroll processes are completed for each contract to company deadlines so that employees receive their correct wages on time
  • Manage the effective communication and data records within the contract and prepare all contract management information for both the end client and our client.
  • To arrange, organise and chair the monthly contract performance review meeting

Skills Required:

  • Track record of successful multi service soft FM management including security and cleaning
  • Able to organise and manage your workload and time, self-motivate and work unsupervised
  • Ability to maintain a professional focus and work well in a highly pressurised environment
  • Ability to create and maintain strong working relationships with a wide variety of people
  • Make sure you make every effort to meet customer needs
  • Ability to communicate effectively both verbally and in writing with people at all levels
  • Able to accurately and neatly record data and complete reports
  • Demonstrate established numeracy skills and in particular profit and loss and cost benefit analysis
  • SIA licence and experience of planning and delivering security services
  • Cleaning industry, customer service and client/contract management experience preferred
  • Demonstrate a strong team working ethic and flexibility
  • Display the highest standards of honesty, loyalty, confidentiality and discretion
  • Possess a clean driving licence
  • Consistent focus on Health & Safety awareness for self, colleagues, clients and the public
  • Show common sense and balanced judgement in all that you do
  • Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones with your direct reports.
  • IT literate with proficiency in Microsoft Office programmes Outlook, Excel and Word together with mobile technology
  • Project Management and contract mobilisation experience