Facilities Manager

RSC Recruitment
09 May 2017
08 Jun 2017
Contract Type
Full Time

Our client is seeking an experienced Facilities Manager.

Key Points

  • Salary £30K plus opportunity for performance related bonus
  • To manage FM soft services for prestigious headquarters building
  • 24 hour Security, Cleaning, Waste, Pest Control and project management
  • Must possess established track record of team leadership and management
  • SIA licence preferred but we will assist if candidate does not have.
  • Very polished client communication skills, planning meetings and writing reports
  • Hands on approach to coaching and developing our excellent team
  • Hours will be as required as there are occasional evening and weekend events


  • To plan, organise and manage the day to day security and cleaning operations
  • To provide the client with expert guidance and advice on all aspects of the security and cleaning of the premises, and work within their policies, procedures and budgets
  • Manage and develop the client relationship to create contract security and drive further sales and growth
  • To work consistently within Company policy and the law.
  • To provide leadership and guidance to the onsite team to consistently provide excellent customer service
  • To actively promote our client in the wider market and co-operate closely with the Sales Department.

Key Responsibilities:

  • To manage a team of supervisors, security officers, cleaners and sub-contractors to deliver the contract services consistently to the required standard.
  • Drive continuous improvement and innovation in your contract
  • Present and excellent and professional image to all clients, colleagues and service partners at all times
  • Meet and where possible, exceed client expectations to position our client to retain the contract
  • Recruit, induct and train suitable staff ensuring compliance with vetting procedures
  • Plan, organise, motivate and control your people and resources within the contract.
  • Maintain numbers of staff and resources at the agreed calibre and levels to maintain contract standards
  • Communicate regularly with your team through team talks, monthly set meeting, toolbox talks to ensure that there is a free flow of information and that morale remains consistently high.
  • Work with the client and Regional Manager to plan contract budgets and ensure spend is controlled to meet or exceed them
  • Identify opportunities to grow revenue and profit through providing more services to the client
  • Plan and manage the delivery of projects and special events as required by the client
  • Monitor client satisfaction and service delivery through meetings, daily contact and help desk log/complaints report
  • Carry out random and pre-planned audits including compliance and quality on a monthly basis.
  • Carry out frequent random site inspections at variable times and days so that you pro-actively check the status of the service over all operating periods
  • Complete all reasonable requests from the Regional Manager
  • To deliver strategies to improve team productivity and reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching
  • To oversee the training matrix for all personal to ensure training needs are identified and delivered.
  • Develop the capability and knowledge of the onsite supervisors so they can seamlessly cover your role during your absence
  • To ensure products, equipment and materials are properly ordered, used, maintained, and controlled
  • Ensure health and safety of all employees, clients and the public wherever you are working
  • Ensure that all contract documentation is maintained and correct
  • Ensure all administration is undertaken to provide the Company and the Client with the information they require to given deadlines
  • Prepare reports for both clients and our client evaluating performance and present them at meetings
  • Check that all payroll processes are completed for each contract to company deadlines so that employees receive their correct wages on time
  • Manage the effective communication and data records within the contract and prepare all contract management information for both the end client and our client.
  • To arrange, organise and chair the monthly contract performance review meeting

Skills Required:

  • Track record of successful multi service soft FM management including security and cleaning
  • Able to organise and manage your workload and time, self-motivate and work unsupervised
  • Ability to maintain a professional focus and work well in a highly pressurised environment
  • Ability to create and maintain strong working relationships with a wide variety of people
  • Make sure you make every effort to meet customer needs
  • Ability to communicate effectively both verbally and in writing with people at all levels
  • Able to accurately and neatly record data and complete reports
  • Demonstrate established numeracy skills and in particular profit and loss and cost benefit analysis
  • SIA licence and experience of planning and delivering security services
  • Cleaning industry, customer service and client/contract management experience preferred
  • Demonstrate a strong team working ethic and flexibility
  • Display the highest standards of honesty, loyalty, confidentiality and discretion
  • Possess a clean driving licence
  • Consistent focus on Health & Safety awareness for self, colleagues, clients and the public
  • Show common sense and balanced judgement in all that you do
  • Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones with your direct reports.
  • IT literate with proficiency in Microsoft Office programmes Outlook, Excel and Word together with mobile technology
  • Project Management and contract mobilisation experience