Customer Service Administrator

Jobwise plc
09 May 2017
08 Jun 2017
Contract Type
Full Time

We are currently recruiting for a Customer Service Administrator to join the telephony team of a well-known company based in Liverpool City Centre. This is a permanent opportunity offering the salary of £17`768 which will increase to £18,365 after 12 months.

Working hours will be shifts between 8.00am - 6.00pm (35 hours per week) Monday to Friday.

About The Role:
•Answer incoming telephone calls in a professional, courteous and timely manner
•Respond to telephone queries by checking details on the computerised system
•Issue claim forms and applications as requested
•Update system with changes to client`s details and telephone requests
•Send out information to new clients as required
•Process claim forms and client applications as required
•At all times ensure adherence to regulatory and compliance issues

Essential Skills & Experience:
•Excellent customer service skills
•Previous experience handling inbound calls
•Experience of general insurance
•Ability to deal with volume telephone enquiries

About The Benefits:
•25 days holiday plus bank holidays pro rata
•The opportunity to work for a stable and well established company in Liverpool City Centre
•Very close to local transport links
•Modern City Centre based offices
•Salary of £17`768
•Hours of work are shifts between 8.00am to 6.00pm (35 hours per week) - Monday to Friday