Customer Relations Executive (Travel Industry)

Venture Careers Limited
09 May 2017
08 Jun 2017
Contract Type
Full Time

Customer Relations Executive (Travel Industry)


To £20,000 Excellent benefits and Flexi working

A great opportunity to join an award winning Manchester based Head Office team. Working as part of a small team, you will be responsible for ensuring all complaint responses are received in a timely manner or chased with the relevant suppliers keeping the customer updated at all times.

The role will develop as experience is gained and therefore it is essential that the person applying is able to offer patience and a desire to help and solve any issues that are presented and take pride in doing the job well

Duties to include:

  • Log new complaints on to the database and prepare the files for the team
  • Action all complaint reminders from the database each day.
  • Update clients computerised records
  • Correspond by telephone, email or letter writing with both customers and suppliers in relation to complaints
  • Respond to telephone queries
  • Maintain filing system
  • Other reasonable duties as directed by the Customer Relations Manager
  • Be able to identify how errors have occurred or areas that have led to complaint and work to resolve such issues thus preventing similar issues arising in the future
  • Customer service experience
  • Experience of working in an office environment
  • Ability to letter write, creating own letters on Microsoft word
  • Experience of communicating with customers on the telephone
  • Must be a good organiser and be able to cope with the demands of a busy department
  • Needs to be able to deal with customers who have complaints in a proactive and sympathetic manner