Interpretation Resources and Design Officer

National Trust
09 May 2017
08 Jun 2017
Contract Type
Full Time

There’s never been a more exciting time to work in Visitor Experience at the National Trust. We've placed the transformation and development of the experiences we offer to our visitors at the heart of our strategy, with the ambition to enable everyone to connect with our work - in ways that are relevant for them and their lives.

What it's like to work here

We provide the best possible working environment for you throughout the building whilst also promoting and fostering a sociable Heelis community. Do great things for us and we’ll do great things for you and your career.

Heelis is the Central Office for the National Trust; it was named after one of the Trust’s biggest benefactors Mrs William Heelis. There are approximately 500 staff from across the Trust’s directorates based here, including the Executive team and the Director-General.

Heelis was designed to be highly sustainable and has won a number of nationally recognised awards. Designed by Feilden Clegg Bradley Architects in 2005, this architectural gem uses timber from our woodlands and wool from Herdwick sheep grazed on Trust farmlands, to help make Heelis a unique working environment.

What you'll be doing

The Interpretation Resources and Design Officer is a national role, based in our central Visitor Experience team. With design capabilities, skills and know-how, and a sound understanding of interpretation practise and principles, you will be focused on helping us to define and implement our core interpretation standards across our built properties.

You'll have a good understanding of the importance of excellent service and standards for our visitors and with an inquisitive and creative mind, you will be constantly searching for examples of best practise inside and outside the heritage sector to share with our operational colleagues.

Who we're looking for

We’d love to hear from you if you have:

  • Degree in an area of relevance to heritage/visitor experience, or relevant experience
  • Knowledge of interpretative planning
  • An understanding of visitor experience operations
  • Detailed understanding of interpretation theory and techniques
  • Good IT knowledge, particularly working with web content, databases and social media
  • Excellent written communication skills
  • Design skills - able to use basic design packages (Adobe In-Design/Photoshop)
  • Good organisation, planning and research skills

And it will be helpful if you can demonstrate the following experience on your CV/application;

  • Experience in developing or delivering visitor experiences
  • Delivering interpretation projects
  • Producing effective communication materials

The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking