Sales & Reservations Co-ordinator

Signature Group
09 May 2017
08 Jun 2017
Contract Type
Full Time

Are you an ambitious, vivacious and dynamic individual looking for a new opportunity?

Signature Group are looking to hire a Sales & Reservations Co-ordinator to join the head office team based in Liverpool City Centre.

Our ideal candidate will have an extremely customer centric & outgoing personality with a strong customer service & sales background. Candidates must be target driven and used to working in a fast-paced environment.

Current properties that are bookable via the head office team:

Signature Living Apart Hotel

Art House Hotel

Signature Living Party Apartments

The Shankly Hotel

30 James Street

The Exchange Hotel, Cardiff

**Including all bars, restaurants & spas located in each of the properties

Signature Group specialises in large group accommodation as well as luxury accommodation.

It’s hotels and apartments are packed full of features that bring Signature Group a league of its own. Our mission is to provide the very best customer service we possibly can.

You will bespoke guest’s stays from start to finish from cocktail making masterclasses to VIP entry at top clubs as well as family activities and restaurant bookings.

Our Sales team provide an exceptional service that will exceed the Guest’s expectations and ensure that their visit to and of Signature Groups Accommodations is unique and memorable.

Daily Responsibilities:

Responding to email, social media, voicemails and online chat enquires

Online Travel Agent booking processing

In and out bound calls, ensuring minimum call standards are achieved

Pro-active upselling at all times, generating enquiries for the restaurant, bar, spa and events departments

Ensure all payments and credit card details are accurately recorded and processed.

Manage the hotel reservations database

Liaising with 3rd parties to organise packages and events for our guests

Diary management and reporting

Calling guests as part of our concierge service

Upsell the City and help to accommodate tourist activities and nightlife

General Office Admin

Achieving & exceeding sales & upsells KPIs and targets