Cooper Lomaz are delighted to be working with one of the best Insurance organisations in Norwich city centre. The business is going from strength to strength and as such they're looking to expand their Quality Assurance Team, with the addition of a Compliance & Quality Technician.
Role: Compliance & Quality Technician
Salary: £23,000 - £28,000
As a member of the QA Team you would be fundamental in ensuring that the company provides the best level of service. Ensuring that the company is acting in a compliant and customer focused manner. The primary role is compliance focused but with a responsibility to support the Quality Assurance team when required.
Skills & Experience
Understanding of FCA regulations.
A strong desire to provide excellent customer service
Excellent telephone manner with the ability to quickly build a picture of customers circumstances and needs.
Good attention to detail/Diligence
A flair for investigation and resolution of complex queries
Highly flexible and able to learn and take on a variety of tasks
Ability to use initiative, self-motivated
Ability to work under pressure situations and maintain a practical focus
Excellent written and verbal communication skills
The ability to provide constructive feedback on performance
Be able to work well as a team and on own initiative, in particular when escalating problems or issues.
If you're interested in finding out more about this exciting role then please forward a copy of you up-to-date CV.