Role/Job title: Guru
Reporting to: Branch Manager & Head of Stores
Hours per week: 40
We are a successful, established o2 Franchise operating a number of retail stores. We are looking to recruit anambitious, dynamic and talented person for the position of Guru in our store in Penzance.
If you think you can deliver the following, then please apply NOW!!!
Your role as an O2 Guru is to create a world class customer experience. You are a person who uses their high level of expertise to provide advice, inspiration and education to our external and internal customers about O2’s products and services. Our customers see 'connectivity’ as a lifeline and as an O2 Guru you must understand this passion and relate to the customer at all times. We at O2 have a vision that the 'Connected World’ should provide our customers with a variety of technology to facilitate their mobile and home communication, we want to be at the leading edge of this market and provide our customers with the right information and support at the right time. Providing an exceptional customer experience, you will help our customers and your team understand this new technology and share our passion for this vision. You will use your great knowledge to deliver joined up solutions to our customers and also grow and develop your colleagues’ product knowledge. You will be proud of our great products and services and enthusiastic about selling the benefits of working for Talk Talk Mobile Phones Services Limited and buying from us.
Know How and skills required
Be able to establish customer needs then translate into a bespoke lifestyle solution.
Deliver WOW factor showcase demonstrations to groups of customers creating a desire to buy and a great overall experience
Establish and maintain trusted relationships with new and existing O2 customers, creating loyalty to the network and sales opportunities
Be able to explain complex products and services in an easy to understand language.
Resolve customer’s complex technical issues.
Provide an outstanding and differentiated customer experience through O2 products and future products/services - engaging the customer in product demos focusing on the latest in technological advances.
Proactively research latest industry trends, products and services
Have a sound and up to date knowledge of competitor activity.
Have expert knowledge in all O2 propositions such as Business, Business Broadband, Value Added Services and Devices
Understand all forms of 'Connectivity’ i.e. 4G, Mobile Broadband, Wi-fi, Social Networking Sites, Wireless, Office 365, Business Devices etc and always be up to speed with the latest and greatest developments
Be an avid contributor to Social Networking sites and an avid follower of the latest cyber space trends
Be excited and passionate about new technology and be able to share this enthusiasm with your customers and colleagues alike
Be pro-active with highlighting growth opportunities within your local area and escalate these to the management team
Learning and Development
To support the implementation and execution of all new and existing products, as well as services training. Ensure that you are up to date with a diversity of products and services in your role model as a Brand Advocate of o2.
Retail Store Standards
To ensure the merchandising, appearance of the store, self and team is of the highest standard as per the requirements of the 'store standards audit’.
Key Performance Indicators
Store / Personal Targets achieved
Audit results within company expectations
Skills and Knowledge required
Ability to demonstrate proven results of achieving targets and key performance indicators
Clear communication skills
Excellent customer service skills
For the successful applicant, this is an opportunity to work for one of the most prestigious brands in a truly inspirational environment.
Please apply now by submitting a copy of your CV.
We look forward to speaking to you soon!