Learning Service Manager

Able Personnel UK Ltd
09 May 2017
08 Jun 2017
Contract Type
Full Time

Learning Service Manager


Salary to £40,000 + Excellent Benefits

Monday to Friday 9am to 5.30 pm

Managing a team of 7 direct reports

Office based with occasional visits to clients for face to face meeting approx. once a month

Reporting to the Head of Learning Services for Managed Learning Services Department

To manage the operation to deliver excellent customer service through employee engagement and development

Ensuring all KPIs and SLAs are met or exceeded, avoiding contractual scope creep or highlighting the risk of this to the Director

Regularly checking that the service delivered s aligned to the customer contract

Operational policy co0mpliance

Produce a monthly service tracker

Act on customer feedback and demonstrate continuous improvement

Approve on any deviation from the standard operating model and quantifying the cost of delivery

Attend customer review meetings

Support roadshows with key stakeholders

Conduct conference calls with clients

Managing forecasts and ensure all invoicing is completed

Managing the team and identify future training requirements

Conduct reviews and appraisals

Recruitment of staff

Below is what the organisation offer to clients

We ensure your people receive best-practice learning from the most innovative suppliers in the market, and we can help unearth that specialist programme that will really put L&D on the map. We work hard to ensure that all of your learning is relevant, engaging and aligned with the business.

Empower your team

We reduce administration headaches and take care of the details. We understand the pressures and challenges faced by L&D leaders and our operational support gives you the time and freedom to really focus on being trusted strategic advisors and partners for your clients in the business.

Do more with less

Cutting costs is rarely off the agenda. Yet expectations continue to rise. So we see our challenge as helping you to achieve more with less and we have a track record of delivering savings which can cut your training spend by a third.