EL/PL CLAIMS HANDLER - TOP UK FIRM
Due to the continued success and expansion of this major insurer (who are highly ranked in the Sunday Times Top 100 UK firms to work for) are looking to recruit an experienced EL/PL Claims Handler to join their dynamic and forward thinking team.
They offer great benefits, career progression, training and development all wrapped up in a friendly, yet professional culture.
Hours of work : Monday to Friday 9am - 5pm.
Salary: £27,000 - £35,000 plus benefits.
Working within the Commercial Liability Team, the key purpose of this role is pro-actively manage a portfolio of EL and PL cases from initial notification through to final settlement. Being a senior member of the team you will also support the training and development of new members of staff as well as taking responsibility for the management, negotiation and settlement of some of the more complex and high value cases.
Manage a caseload of EL and PL claims from notification stage through to final settlement.
Provide technical and coaching support to other members of the team.
Work within the parameters of the agreed business plan for Claims Operations.
Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
Ensure that Data Protection, FCA, TCF and any other regulatory requirements are met.
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
Other relevant duties as required from time to time.
Minimum of 5 years’ experience in dealing with all aspects of EL and PL claims.
A proven track record of settling higher value injury claims up to or exceeding £100K.
Exceptional ability to gather and process information and make effective assessments on more complex cases.
Experienced in sending detailed instructions to expert witnesses and solicitors.
Strong focus on controlling and minimising indemnity spend.
Able to coach and develop less experienced members of the team.
Excellent customer service and communications skills.
Solid literacy and numeracy skills, including confident navigation of Microsoft applications.
A calm and professional attitude at all times.
Knowledge of disease claims is an advantage, but not essential.
Experience in the handling of commercial property claims is also an asset, but not a requirement.
EL and PL experience gained in an Insurer or Loss Adjuster environment is preferred.
Progression with CII or CILA studies.