Operations Supervisor - Suffolk OOH

Care UK Primary
09 May 2017
08 Jun 2017
Contract Type
Full Time
About the Job

Care UK currently delivers an Out of Hours (OOH) Service across the Suffolk region. The OOH service is an appointment based service that is accessed via the national NHS 111 service. Patients are assessed via the 111 team and if it’s clinically appropriate, they will get referred on to our OOH service. We have a job opening for an Operations Supervisor to join our OOH team on a full-time permanent basis. As this job is working within an OOH service, you must be able to work during the evenings, weekends and bank holidays. Suffolk OOH consists of a number of Primary Care Centres listed below. You may be required to travel to these locations from time to time. • Bury PCC, West Suffolk Hospital, Bury St Edmunds • Haverhill PCC, Haverhill Health Clinic, Haverhill • Mildenhall PCC, Mildenhall Health Centre, Mildenhall • Eye PCC, Hartismere Hospital, Eye • Sudbury Community Health Centre, Sudbury • Ipswich PCC, Ipswich Hospital, Ipswich • Saxmundham • Stowhealth Centre, Stowmarket Within this job, you will be responsible for recruiting, supervising, monitoring and evaluating our Call Centre, Driver and Reception staff members via appraisals and audits, as well as arranging training and development activities for them. You will also be responsible for monitoring and evaluating the rota times to ensure the business needs and National Quality Requirements (NQR’s) are met. This is an exciting opportunity to manage and support a great team of staff, whilst ensuring that we can deliver the best possible service to our patients.

About Care UK

Care UK was founded in 1982. Today our healthcare services include treatment centres, GP practices, NHS walk-in centres, GP out-of-hours, prison health services and clinical assessment and diagnostics facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating out of hours, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. If you would like more information, please visit our website: http://careukhealthcare.com

The Requirements

In order for you to be considered for the job, as a minimum we are looking for you to: • Have previous experience of managing a large team • Have previously managed and improved processes • Have a Customer Service background • Have good general education • Have good IT skills • Have performance management skills • Have supervisory experience in a similar operational service • Effective communication skills It would be nice for you to have any one of the below, although these are not essential: • An ICOSH (Health & Safety) qualification • Have knowledge of GP Out of Hours Services / NHS

Application Process

Once you have pressed apply to this job, you will be contacted within 72 working hours by Ben who sits within our recruitment team by phone or email. If you have been shortlisted, the recruiter will submit your CV to the hiring manager who will in turn arrange an interview with you if they feel that you are suitable for the job.

Additional Information

If you would like to talk to one of our friendly recruiters for further information or a full, comprehensive job description, please contact Ben Averill, / Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

This is a full time permanent job that is 37.5 hours per week. Dependant on experience, the salary for this job is from £22,000 - £23,000 per annum. We also offer 25 days annual leave + 8 public holidays, Contributory pension scheme 2-5%, as well as regional/national opportunities, cycle to work scheme, childcare vouchers and online discounts. In order to support you in this job, we can offer you free online and face to face training, and other regional/national opportunities.