Senior Service Advisor
Are you a successful Senior Service Advisor looking for a new challenge?
Senior Service Advisor - Tonbridge
£27,000 - £28,000 basic, OTE £33,000 - £35,000
Monday - Friday 8am - 6pm and 1 in 3 Saturdays 8am-12pm
Due to continuing business success and growth our client has a fantastic opportunity available for a Senior Service Advisor to join their prestige dealership in Tonbridge.
The ideal Service Advisor:
· Previous experience in a similar role is essential
· A passion to deliver a high standard of customer service
· Bags of personality and can take dealing with customers in their stride
· Excellent telephone and face-to-face communication skills
· Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Service Advisor key responsibilities:
· Establish rapport with and provide outstanding care to the customer
· Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
· Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
· Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
· Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
· Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then APPLY today!
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