Customer Service Specialist - Temporary - Part time

Coventry Building Society
09 May 2017
08 Jun 2017
Contract Type
Part Time

We have a fantastic opportunity for you to work directly with our customers within our Tile Hill branch as a Customer Service Specialist. In this role you will pro-actively engage with customers, responsible for delivering an exceptional and memorable customer service by creating a welcoming environment within the branch, whilst ensuring that customers are able to do what they came in for.

Through purely customer service focused meetings you will fully understand your customer's savings needs, and provide information on the most relevant accounts and services, enabling them to make an informed choice.

You will understand and comply with all the appropriate legislation and codes of practice, and ensure that you are an expert on our products and services, so your customers have a thorough understanding of the accounts and services we offer making the most of what they have.

You will organise the Branch meeting area, support the counter area and manage your diary to ensure the branch delivers an effective and efficient service at all times. You will also take responsibility for customers' more technical and complex enquiries, dealing with them in a responsive and professional manner.

Temporary Maternity Cover up to 9 months. Hours of work 4 full days a week 8.45am to 5pm , A flexible day of either Mon, Tue, Wed, Thurs. Plus up to 3 out of 4 Saturday’s 9am – 12.30pm

Our people are our most valuable asset and we are committed to attracting and retaining the very best people who reflect our values. We recognise the importance of helping you to balance your working life with other priorities, so if you wish to consider this vacancy and your circumstances require different hours to those advertised then let us look at the flexibility you require and see if we can accommodate your needs, whilst ensuring we continue to meet our members’ needs.