Senior Head of Learning Services

Able Personnel UK Ltd
09 May 2017
08 Jun 2017
Contract Type
Full Time

Senior Head of Learning Services

£60K to £70K Per annum + Company Car or can choose car allowance + excellent benefits

Reading, Berkshire based

Managing 5 direct reports with a team of 150 staff

Ownership for the overall service delivery, ensuring customers are delighted and all KPIs and SLAs are met or exceeded

To create and deliver an operational strategic roadmap, ensuring that we continue to improve and develop our operational proposition

Employee engagement and development

Customer and supplier focussed, attending forums and guest speaker slots

Visiting clients and managed learning services locations in Birmingham, Oxford, Krakow

Making recommendations to clients regarding service delivery and learning

Support the sales team during the bid process and ensure operational expectations

Responsible for the design and delivery of the operational strategy for the entire business

Making sure high scale complex projects are delivered on time and in budget

Manage operational costs

Must be dynamic and customer focussed

Experienced in people development, coaching and mentoring

Experience in high transaction volume service business with multiple customer and supplier relationships and commercial models

The role would suit someone who has been a Service Delivery Manager in the past and become a Head of Department or someone worked with stakeholders and customers in any industry or worked in a IT outsourcing company or the training industry