Trainee Health Screening Specialist

Recruiter
Bluecrest Health Screening
Location
West Sussex
Salary
15000.0000
Posted
09 May 2017
Closes
08 Jun 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Bluecrest Wellness is one of the fastest growing private health companies in the UK. We deliver innovative and tailored health screening solutions to both the corporate and private sector.

Bluecrest Wellness was founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting. Having reached its fifth year, the company is now going through a sustained and exciting period of growth and expansion.

We are currently looking for a Trainee Health Screening specialist to work 3 days/ 30 hours per week in the SOUTHERN area including Crawley, Chichester and Worthing, working in a varied and interesting role.

Although previous experience in a healthcare role would be a distinct advantage, full training and support is given. So if you are passionate about health and fitness, flexible, hardworking with a passion for customer service please apply today.

Main Purpose of Role: To deliver exceptionally high quality community based health screening events. To achieve minimum company standards associated with clinical accuracy and quality, customer service and sales. To be prepared to undertake training to become a fully qualified phlebotomist.

Job definition:

  • Drive to event, plan the trip accordingly
  • Ensure any sickness is reported as early as possible and be prepared to be flexible
  • Arrive at the event and set up the event marketing collateral in preparation of the screening day ahead; each event must be set-up and branded to client's Guidelines
  • Registration of booked customers on CRM portal, communicating with head office regarding any problems
  • Undertake a variety of customer service tasks including; taking payments, dealing with customer complaints or queries and any other tasks that may arise
  • Handle any cash payments in the appropriate way and accordingly to company policy
  • Work with the in-house Customer portal to manage the customer journey
  • Produce high quality customer service at all times; engage and make our customers feel at ease and confident about choosing to have a Health Screening
  • Inform customers of medically appropriate tests available - you must be comfortable working to targets
  • Deliver Health Screenings; PAD, ECG, Phlebotomy (once qualified), Lung Function & Body Composition tests in a timely manner
  • Make sure company policy regarding phlebotomy practice, blood taking and storage are strictly adhered to - seek advice if questions arise
  • Look after the medical devices, ensure that all the correct procedures are used to handle them
  • Ensure that you adequately keep up with demands on supplies and that any orders for new supplies are placed promptly and according to company policy - never run out!
  • Pack down at the end of the day
  • Ensure you work to develop a strong and productive relationship with your Regional Team Manager based on trust and respect
  • Ensure you spend time with you Regional Team Manager discussing issues and any areas for development.

Key Attributes

  • Sports science/clinical background ideal but not essential
  • Computer literate
  • Total flexibility - possible overnight stays
  • Very happy to travel
  • Car owner is mandatory
  • Willingness to sell/sales orientated
  • Focus on customer service

Non-clinical

  • Driver & car owner
  • Excellent customer service skills
  • Happy to be flexible and prepared to work at short-notice on occasions
  • Warm, friendly empathetic disposition
  • Ability to understand sales and sales techniques
  • Hard working and honest
  • Computer literate
  • Numerate to a satisfactory standards
  • Literate to a satisfactory standard
  • Critical thinkers and creative individuals
  • Highly organized
  • Excel at multi-tasking and pay great attention to detail
  • The ability to meet tight deadlines

Salary & Benefits: £11,250 basic salary, rising to £13,500 after successful training period. £1500 Drive Time bonus per annum. £5000 OTE bonus for additional tests sold.