Quality Assurance Analyst

Sewell Wallis
09 May 2017
08 Jun 2017
Contract Type
Full Time
Our client is a prestigious legal firm based in Manchester City Centre who have a strong global presence and an excellent working environment. Due to their continued success and impressive business plan, they are expanding their Manchester office, in particular their Quality Assurance function.

They have an exciting opportunity for a Quality Assurance Analyst to support the Audit Manager in completing independent and consistent file reviews to ensure fee earners are adhering to the organisation's performance standards. This is a 12 month contract covering maternity leave.

This is an excellent role for someone ambitious who is looking to develop and progress within a large and professional company.

Your key responsibilities will include:-

-Delivering service excellence to clients by compliance with Service Level Agreements
-Reporting on departmental performance and providing feedback, identifying improvement areas and helping to develop a culture of continuous improvement
-Completing client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database
-Producing audit performance report to the Audit Manager for agreement and cascade to relevant Client Account Partners
-Working with partners to deliver feedback to fee earners
-Tracking the completion of remedial action where identified and ensuring the actions are effective and implemented
-Working with risk teams to ensure all new and proposed Service Level Agreements are reviewed
-Reviewing and preparing files for client audits delivering timely feedback to the Client Account Partner
-Managing ad hoc audit requests from Audit Managers
-Assisting in the delivery of continuous improvement to the UK Insurance Practice, recommending improvements and designing and delivering training

To be considered for this role you must have:-

-Experience either within the Insurance Claims Field, ideally motor or casualty experience or a background within Law
-Knowledge of insurance litigation processes
-Understanding of audit, however extensive training can be offered around this so only a basic understanding is required

Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.