Head of Recoveries

Aspire Data Recruitment
09 May 2017
08 Jun 2017
Contract Type
Full Time

Job Title: Head of Recoveries

Location: Chatham

Salary: to £90,000 + bonus & benefits

Our client, a financial services company requires a Head of Recoveries to oversee and hold accountability for the whole Recoveries function: the debt purchase and debt sale strategy, senior relationship management, contingent DCA management and strategy and management of the back office support teams.

The Head of Recoveries will:

  • Build a clearly defined structure within all areas of the Recoveries Department to create a clear definition of roles and responsibilities and sign off matrix for all changes
  • Manage the Operations departments and strategy to achieve the post charge off recovery targets
  • Build a best in class Recoveries department. Create an environment that encourages maximum effectiveness, personal growth and development, open communications and teamwork. Provide leadership to all team members to maximise energy, commitment and engagement
  • Collaborate with all relevant internal stakeholders (Risk, Compliance, Finance, Marketing, Legal)
  • Oversee the day to day performance and capability development agenda within each of the contingent agency partners
  • Organise and chair regular performance review meetings
  • Develop and strong and in-depth external network within the DCA and debt purchase environment
  • Manage the performance of debt collection agencies against targets
  • Create a compelling development agenda to increase overall post charge off recoveries metrics
  • Oversee and continually analyse current placement and debt sale strategies
  • Implement and review current Recoveries strategy, challenge and test every assumption to ensure an optimised return
  • Ensure the cornerstone of the department is analytics and instil this mentality throughout the team
  • Ensure regular audits and reviews of all processes and procedures are conducted in line with the company oversight framework
  • Ensure all elements of the Recoveries processes are within regulatory guidelines and that the customer is at the heart of everything that is done

The Head of Recoveries will have:

  • Proven experience in a Senior Management role within a regulated financial services environment
  • Proven management experience in Recoveries, Collections, Analytics or a related field
  • Proven experience of leading a management team
  • Educated to degree level with a demonstrable analytical mind set
  • Proven experience managing a significant size (£100M’s) portfolio of assets
  • Strong network within both the Debt Collection/Sale sector and lending space
  • SAS or SQL experience at an advanced level (Certification is desirable)