Technical Support Engineer

Recruiter
ARx Recruitment Services
Location
Maidstone
Salary
30000.0000
Posted
09 May 2017
Closes
08 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

A Technical Support Engineer is required to join a technology company specialising in the PCB Test and Micro-electronics sector. The company is based in Kent, just South of Maidstone

ROLE

Reporting to the Service Manager the Technical Support Engineer will have a direct customer interface as relates to the PCB Test activities of the business, providing direct customer support

  • Identification, investigation and resolution of support requests

  • Developing and maintaining technical knowledge base

  • Timely communication to customers with focus on customer service and relationship building

  • Providing product training for software products within the office and at customer sites

  • Providing front-line technical support by telephone, email and on-site as required

  • Supporting the sales team where possible to deliver on technical requirements

  • Demonstrating products to existing and prospective customers

  • Programming flying probe test systems with use of CAD to CAM software tools

  • Hands on approach to deliver test services through test program development and PCB testing

REQUIRED

Qualifications

  • Ideally Electronics or Computer Sciences degree qualified

Experience

  • 3-5 years’ experience in a similar role

  • Familiar with knowledge base systems

  • Working at customer sites

Knowledge

  • Strong problem solving skills with the ability to quickly assess the impact, complexity and urgency of technical problems reported by customers

  • Ability to read electronic circuit diagrams to facilitate PCB test programs

  • Software application experience with SQL desirable

  • Knowledge of industry related technology and applications, eg working with electronic PCB CAD and BOM files.

  • Good working knowledge of MS Office applications particularly Excel and Word

REMUNERATION

  • An excellent basic salary and supporting benefits package