Service Manager

Rachel Johnston T/A Smart Step Recruitment
09 May 2017
08 Jun 2017
Contract Type
Full Time

My Client is Looking for a Senior Service Manager in ?West London.

The Job Role: To develop and manage the performance of your Service team in delivering an exceptional customer service experience while implementing plans to optimise the full profit potential of the department. 8 ramp Workshop focus on capacity planning will be fundamental.

Job Responsibilities:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives.
  • Organise departmental forecasts and reports in a clear and timely manner

Experience and Skills:

  • Previous experience as a Service Manager is essential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual willing to explore new methods of driving performance
  • Main dealer experience is essential and or with a premium brand
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • A full valid UK Driving Licence
  • Usage of a company vehicle
  • Additional Bonus are available through operational excellence
  • 8am-6pm Mon-Fri on Rota 1in3 Saturdays 8am-1pm

This role would suit someone ideally from a prestige or premium dealership background.