Customer Service Co-ordinator - Killingworth

DS Smith Business Services
09 May 2017
08 Jun 2017
Contract Type
Full Time

Our DS Smith site in Newcastle is seeking a Customer Services Co-ordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Newcastle’s goals and targets.

What aspects are involved in this role?

The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals.

  • Process new and repeat customer orders within defined lead dates and agreed customer service level agreements

  • Understanding of customer’s product portfolio and to up-sell at appropriate opportunities to encourage further business

  • Analyse customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements

  • Raise purchase orders where necessary within agreed guidelines

  • Build strong relations with the Account Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers

  • Build strong relations with customers, gaining insight to their business

  • Work with the Customer Service Manager to keep up to date with account progress, product and range development, and highlight any problems or issues with any area of customer services to ensure we continue to delight customers

    What we would like our candidate to have…


  • Proven track record of working within a fast paced customer service environment, inside sales or back office role.

  • Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplace

  • Computer literate, with a good understanding of Microsoft Office software

  • Ability to prioritise & manage own workload


  • Evidence of continuous learning and development during career

  • Exposure to a manufacturing environment

  • Working with Integrated Business Systems

About DS Smith...

DS Smith is a leading supplier of recycled packaging, both within the UK market and throughout Europe. A FTSE 250 listed business with a turnover in excess of £4 billion. The organisation employs over 26,000 people worldwide & is continuing to grow both organically & through acquisition.

The benefits…
•25 days holiday plus Bank Holidays
•Contributory pension
•Annual cycle to work scheme
•Childcare vouchers
•Paid Expenses

Application Process...

Please submit a copy of your current CV, along with a cover letter, detailing a synopsis of your CV & summarising the key points of your experience that are relevant to the role for which you are applying.