Revive Recruitment, Chester are supporting an expanding, reputable business within the Legal sector with their permanent recruitment of Paralegal.
SALARY: £15,500 per annum plus performance bonus.
LOCATION: South Wirral
HOURS: 8:30am to 7pm Monday to Friday and 9.00am to 5pm Saturdays to be arranged on a shift rota basis
Reporting to the Team Leader your position will involve call handling and data input of a client’s claim from the first notification to submitting Claim Notification Forms (CNF) whilst adhering to all company policies and procedures.
The position will consist of:
- Introduce the company to clients explaining service using an appropriate script.
- Take full instructions from the client over the telephone populating the relevant Proclaim screens.
- Pay attention to detail and collate data on Client’s Personal details, claim and circumstances.
- Complete searches and checks for Conflict, verification of client identity, and update Proclaim accordingly.
- Complete the CNF screens and submit via the portal.
- Vet the initial claim, if approved, pass to the relevant parties within the company.
- Take calls and messages, chase documentation and client paperwork, on behalf of the Legal teams.
- Cover a shift rota pattern for evening work, when required
- Management of the claims, progressing to Vetting stage as quickly as possible, but with awareness of the best interests of the client.
- Represent the firm in a professional manner in all dealings with both internal and external parties.
- Undertake all relevant training and qualifications.
Skills and Experience required to apply:
- Excellent telephone manner, including courtesy, empathy and patience with clients
- High standard of data input using attention to detail and combining excellent keyboard and telephone skills
- Previous experience of working in the accident claims or accident management sectors
- Using acase management system
- Knowledge of the legal profession
Benefits offered by our Client:
- 20 days annual leave increasing by one day for each completed full calendar years’ service to a maximum of 25 days.
- Free parking.
- Kitchen facilities and break out area.
- Performance Bonus
Revive Recruitment are a Chester based Recruitment Agency who delivers a refreshing service to Candidates and Businesses throughout the Cheshire and North Wales Regions. Located on the outskirts of Chester, we are a local and dedicated recruitment agency who will provide you with a professional, positive and bespoke permanent recruitment service
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
Unfortunately due to a high volume of CV’s we cannot respond to every applicant. In the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
KEYWORDS: Case Management, Claim, Personal Injury, PI, accident claim, legal, paralegal