Conference & Banqueting Sales Executive

Recruiter
Forward Thinking Recruitment Limited
Location
Droitwich Spa
Salary
20000.0000
Posted
09 May 2017
Closes
08 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

MAIN PURPOSE OF JOB:

Proactively sell the Hotel and Exhibition Centre whilst providing excellent customer service, working accurately, efficiently and effectively to quality standards set by the management team. To meet targets set by the Sales Office Manager as well as account managing new and existing clients.

DUTIES

To have a good overall understanding and knowledge of the Hotel and its conference and exhibition facilities

  1. To have a full knowledge of the Hotel PMS system, departmental systems, procedures and standards. Ensure data entry is clear and concise in line with KPI targets set by Sales Office Manager
  2. Build effective relationships and manage accounts with booking agents and corporate clients
  3. To welcome all guests to the hotel in person or on the telephone in a polite, friendly and professional manner
  4. Deliver clear communication and co-ordination of all conferences and events, which includes weddings, private functions and conference business, ensuring successful service delivery of all events
  5. Proactively identify upselling opportunities in order to continuously grow conference and event revenue
  6. To be available to organization open days/showcases to highlight the hotel to the local and regional conference and events market
  7. Convert enquiries that come through the Sales Office and meet conversion targets set by the Sales Office Manager
  8. Conduct show rounds for conferences, weddings and banqueting events, ensuring that accurate information is given to the appropriate enquiry
  9. Confirm status of all bookings as per the 7 day chase procedure
  10. Follow up all enquiries within 24 hours and not exceeding 7 days outlined in the chase procedure. Complete the relevant paperwork
  11. Enter all provisional enquiries on to the sales system and complete the relevant paperwork
  12. Confirm all details and issue T&Cs to all bookings. Ensure that all paperwork is returned within the timescale laid down
  13. Carry out necessary credit checks in line with company procedures
  14. Produce accurate function sheets for each event with clear billing instructions and communication of these to the Operations team
  15. Liaise effectively with colleagues in the operations team to ensure customer demands and operational requirements are always fully known and evaluated
  16. To be flexible with shift patterns in line with the needs of the business
  17. Ensure all events have a follow up call and their comments - both positive and negative - are noted and acted upon
  18. Have a good working knowledge of all the equipment within your department therefore giving you and your department the maximum flexibility
  19. Respond positively to any reasonable request or duty as tasked by management

OTHER DUTIES:

  1. To maintain confidentiality on all business matters at all times
  2. To display a positive and professional attitude to colleagues and customers
  3. To comply with company image standards
  4. To comply with statutory and company regulations relating to Health and Safety, food hygiene, licensing regulations, fire procedures and security of premises and property

HEALTH AND SAFETY:

To be aware of and comply with health, safety and hygiene policies details in the health and safety manual.

  1. Be fully conversant with the fire and emergency procedures, as laid down in the hotel fire plan
  2. To be aware of and comply with statutory and company regulations in relation to Licensing and Security of premises and property
  3. To know what to do in the event of a staff or guest incident or accident or in the event of damage to hotel or guest property