Head of Operations

New Way Recruitment Services Ltd
09 May 2017
08 Jun 2017
Contract Type
Full Time

Qualified and experienced Head of Operations required in Cardiff

Excellent Salary - £35,000 + - Package which includes the potential to earn £5k annual bonus, plus a company car allowance paid each month) and excellent holiday entitlement and company benefits

If you are experienced in Operations at a senior level and have experience of managing a large team of approx 45 staff within the Apprenticeship industry, we need to speak to you!

New Way Recruitment Services are currently looking to recruit an experienced Head of Operations to work for a Training Provider in Cardiff. You will manage operational performance for the Welsh/English business to ensure company performance targets are realised.

Key responsibilities:

  • To manage a team of team leaders/Internal Quality Assurers to ensure operational performance is in-line with company expectation
  • Implement and monitor quality orientated procedures and processes
  • To ensure contractual compliance across all aspects of delivery
  • To satisfy budget requirements


  • Ability to influence the direction of the business
  • To be an excellent role model for other team members
  • Ensuring full compliance with meeting company budgets
  • Ensuring change is successfully implemented into team processes
  • Ensuring realistic objectives are set for team members
  • Implement training solutions to ensure team achieve business objectives.
  • Taking responsibility for the performance of the team
  • Implementing innovative solutions to departmental problems
  • Maintaining high levels of customer service within the department
  • Extensive working knowledge of the Work Based Learning (WBL) sector
  • Experience of line management in the WBL sector
  • Organisational skills and a sound attention to detail
  • Competent numeracy skills
  • Excellent IT skills
  • Excellent written and verbal communication skills
  • A1 assessor award
  • V1 verifier award
  • Management level 5 or equivalent


  • Permanent Health Insurance
  • Private Medical Insurance
  • Monthly car allowance
  • Salary £35,000 +
  • Excellent Bonus paid annually (£5K)
  • Pension
  • 23 days holidays + bank holidays