Service Engineer - 70 Overseas

09 May 2017
08 Jun 2017
Contract Type
Full Time
Installation / Service Engineer

The Position

A new position has arisen for a Service Engineer within our fast paced and rapidly growing customer support organization. Reporting to the customer support Technical Manager, this role will focus on Customer Service & Support and include installation and upgrades of capital equipment at customers' premises, as well as warranty support. The territory to attend will be Global; worldwide travel is essential.

The Service Engineer will be geographically located in the in Buckinghamshire as part of a team providing 24/7 technical support to our customer base. You will be required to travel to customers' sites to lead Installation and upgrade projects and to carry out service & inspection work in line with on-going service schedules. While at site, you will be required to co-ordinate installation resources, liaise with the customer to resolve any problems, ensuring a successful conclusion to the relevant installation / project. The engineer will also be responsible for increasing our customer service activity ensuring relevant and timely reports are submitted as required.

The Person:

The successful candidate should have the following skills and experience:

Experience in the maintenance and operation of slitting & rewinding equipment would be an advantage.

An understanding of basic mechanical engineering principles and previous maintenance or a service engineering background.

Strong background in a field based customer support role.

A basic experience of working within remote diagnostic, technical support solutions in a customer support environment is desirable.

Good interpersonal and communication skills.

The ability to work on your own initiative.

Good level of multi-skilling (electrics, mechanics, pneumatic, hydraulics, etc...).

The ability to communicate verbally and in writing to a high level in English is essential and other languages would be a great attribute.

The successful candidate will need to be a strong influencer with excellent commercial acumen. They will be an effective stakeholder manager who is able to build and maintain relationships which add value to the business.