Team Manager - £ 29,000 - £ 33,000
Based on growth, our Corporate Financial client based in Birmingham City Centre are looking to recruit a Relationship Team Manager.
Our client is looking for a Team Manager to lead, motivate and inspire a team of Relationship Team Members to ensure the delivery of business targets as well as defining and driving the Customer Service Strategy.
The focus of your teams will be to deliver an exceptional service to our customers, meet set targets and personal objectives, and continuously improve our processes with the customer at the heart of everything.
About the Role
- Managing a team between 10 and 12 Relationship Coordinators who are responsible for booking in first appointments for our Financial Consultants
- Building effective relationships displaying exceptional stakeholder management skills across 5 Area Managers’ and circa 70 Financial Consultants
- Developing and maintaining the delivery of a professional and high quality service to both internal and external customers inline with the society policy
- Proactively seeking customer feedback and implementing service improvements
- Maximising the potential appointment booking activity from all generated leads
- Supporting and encouraging successful two way interdependent business relationships between your Sales Consultants and internal clients and departments
- Motivating your team, creating a sense of team spirit and drive your team to achieve standards through coaching, providing regular feedback and performance development reviews to ensure all staff are working efficiently and effectively.
- Developing a culture of continuous improvement
- Maintaining a regular programme of quality assurance checks and eliminate root causes
- Resourcing to ensure you manage headcount and the supply of new appointments
Hours of Work:
Monday - Friday - 35 hours per week
£ 29,000 - £ 33,000 per annum
- 25 days holiday plus Bank Holidays
- Interest free travel loans
- Discounted Insurance products
- Variety of recognition schemes
- Refer a friend scheme
- Pension scheme
- Flexible benefits scheme
Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.