Account Manager

Certas Energy
09 May 2017
08 Jun 2017
Contract Type
Full Time

Company Information

We are Certas Energy. We are the largest independent fuel and lubricants distributor in the UK.

From domestic consumers to multinational corporations, our customers trust us to supply them with the highest quality products at consistently competitive prices. They count on our friendly and knowledgeable advisors.

They rely on our dependable and expansive depot network and fleet of tankers to reach every corner of the UK, delivering essential fuel, lubricants and complimentary products time and again.

Job Purpose

The successful candidate will be required to work within a team that aims to satisfy the needs and requirements of our customers over the phone, dealing with existing customers and generating new business to increase sales.

The ideal candidate will have some previous sales or customer service experience, although full training will be given to the right person who demonstrates the right behaviours which align with the Certas Energy values. The role includes development opportunities offering great career prospect to someone who is looking to make a long-term commitment to a forward thinking and successful company.

Key Responsibilities

• To organise and manage own diary and workload
• Generation of leads and planning of daily activity
• Making calls to businesses with a fuel dependency to establish their needs and promote a Certas fuel card solution
• Management of existing customer accounts and meeting customer needs
• To proactively prospect new customers in accordance with line management guidelines in order to maximise fuel card business in the department
• To maintain and improve the customer experience through excellent customer service
• To understand the products and services available to the Customer in order to cross sell and also identify additional business to be referred to other departments within the business.

Experience and Knowledge

• Excellent communication skills - both verbal and written;
• Ability to build lasting customer relationships;
• Commercial awareness;
• Strong influencing/negotiation skills;
• Customer focussed
• Energetic and positive mentality
• Good knowledge of MS office
• Hard working and driven
• Enjoys working to clearly defined targets


• Uncapped commission
• Pension Scheme
• Holiday Buy & Sell Scheme
• Taxi service directly to site
• Vodafone Discounts
• Lubricants Discounts
• Childcare vouchers

Our Mission

We work as one team, making our energy expertise and outstanding service count for all our customers.