Head of Sales and Customer Services

Your World Recruitment Ltd
09 May 2017
08 Jun 2017
Contract Type
Full Time

Role: Head of Sales and Customer Services

Salary: £40 to £45k per annum depending on skill and experience

Location: Huddersfield and potentially other branches


Head of Sales and Customer Services will be a Member of the Senior Management Team and is responsible for leading sales generation and all account management activity within the trust.


  • Ownership of company sales strategy, targets and P&L and delivers on annual sales plans and targets

  • Direct point of contact for external suppliers and internal staff

  • Responsible for profitably growing sales within HPS

  • The person will be required to drive new business sales as well as growing the existing accounts, through a combination of reference selling, cross selling and up selling.

  • Manage the full sales cycle from finding prospects, producing costed proposals through to closure and eventually transition new accounts into Account Management

  • Drive consistently high levels of activity to ensure a strong pipeline of potential deals week over week

  • Leads on maintaining an up to date customer relationship management system (CRM) and utilizes it optimally to generate sales

  • Develops strategies and executable plans to ensure sales of existing products and services are maximized

  • In conjunction with the Managing Director, develops sales strategies and plans for new products and services

  • Develops an understanding of market conditions and competitor developments.

  • Assists with the compilation of the annual business plan for HPS in conjunction with the Senior Management Team and the Finance Department

  • Assists in preparing and presenting business cases as necessary to secure the necessary funding for service development

  • Develops strong customer relationships through regular communication and customer satisfaction reviews. Ensures that information gathered is used to deliver continual service improvement

  • Enhances the national profile of HPS through the development of an effective marketing strategy and corporate image

  • Develops relationships with all customers such as NHS Trusts and the Pharmaceutical Industry, ensuring that the interests of the Trust are fully protected and that sales and business opportunities are fully explored and acted upon.

  • Takes the lead role in preparing submissions for OJEU, national and regional tenders as appropriate. Ensures proper co-ordination with Trust Service Development and Finance departments.

  • Leads on marketing planning and leads on initiatives such as attendance at trade shows etc.

  • Embraces networking via social media

  • Provides client and competitor information and intelligence to senior management


  • Knowledge of management / business administration acquired through degree or equivalent experience plus.

  • Further training and experience to post graduate diploma level equivalent supported by significant management experience gained within a public/private sector organisation.

  • Proven background in sales with evidence of leading sales functions and managing sales staff

  • Evidence of delivering sales targets

  • Experienced in negotiation and preparing tenders

  • Evidence of staff and operational management skills.

  • Experience of managing financial resources / budgets

  • Evidence of success in project management and expertise in monitoring business performance.

  • Evidence of previously generating significant sales in either the public or private sector.

  • Demonstrates commitment to CPD in order to maintain skills required.

  • Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health.

  • Ability to work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.


  • Knowledge of pharmaceuticals, clinical trials, manufacturing and contract research

  • Knowledge of the Pharmaceutical industry

  • Knowledge of IT client / server systems

  • Experience of the ISO9000 quality system

  • Experience of using Crystal Reports