Quality Manager

TLC Recruitment
09 May 2017
07 Jun 2017
Contract Type
Full Time

Job Purpose

To support the field assessment team in all aspects of assessing and caseload management to ensure awarding body standards are being maintained. To maintain a small caseload to retain CPD in assessing knowledge and competency to TLCs standards. Report on any learner or manager issues through rigorous formative IQA practice.

Essential Requirements

  • The ability to travel in and around central London and surrounding areas
  • Ideally based aloong the M4 Corridor (ideally Reading/Slough)
  • Qualified with TAQA 4
  • At least 2 years active experience of assessing and IQA

Key Performance Indicators (KPI’s)

  • COMMUNICATION & SUPPORT - Field assessment team is accompanied and contacted on a regular basis and monthly quality meetings are attended and delivered to the team to ensure standardisation across all programmes in line with TLC quality monitoring systems and IQA targets for both formative and summative IQA activity are achieved.
  • QUALITY OF WORK PRODUCED - All work produced by field assessment team and IQA’s meets awarding body requirements and all aspects of the IQA Policies and Procedures are demonstrated including active CPD demonstration.
  • FEEDBACK - Report of feedback from assessors, learners and site managers is analysed on a regular basis and presented at monthly Quality Manager meetings
  • MANAGEMENT REPORTING - see Appendix 1 IQA Policy

REPORTING FROM: Quality Manager

REPORTING TO: Quality Director

This role is responsible for completing all Quality Manager roles and responsibilities and reporting fortnightly to the Quality Director in line with TLC policy (see Quality Manager paperwork guidance) on the following criteria:

1. Formative and Summative Quality Manager in line with Quality Manager targets

a. Quality Manager Reports on formative & summative verification from each assessor

b. Feedback delivered to assessors on all Quality Manager activity indicating performance and any areas of improvement on the CPD development action plan

2. Site Visits

a. Monthly site visits depending on risk of assessors (planned)

b. Surprise visits completed depending on risk of assessor

c. Assessor Observation report completed and submitted

d. Feedback delivered to Quality Director on outcome of observation

e. Feedback delivered to assessors on outcome of accompaniment

3. Site Feedback

a. Learner interviews completed monthly as per Quality Manager sample plans

b. Manager feedback of assessor when required

c. Progression of all learners at sites using MI reports

4. Communication & Support

a. Contact assessors as required in line with target attainment

b. Accompany assessors to new sites and introduce with action plan

c. Induct all new assessors in line with company induction process and Shadow new assessors until raining and probationary period

d. Assist in assessing at sites when required (informed by QD)

5. Caseload

a. Maintain own caseload to assess 2 days a month to maintain CPD

6. Monthly Meetings

a. Take monthly meetings with regional team to standardise qualifications and delivery

b. Attend monthly QM meetings

This role requires the Quality Manager to achieve targets as set out in Quality Manager process as follows:

1. Quality Reports

a. Report covering Quality Manager's analysis each month to achieve targets set out in

Appendix 1 and actions that are required by assessors to achieve targets

2. Interviews Reports

a. Reports covering learners feedback from relevant assessor

b. Reports covering managers feedback from relevant sites

3. Site Observation Reports

a. How the assessor delivers the assessment process on site

i. Feedback from the assessor

ii. Feedback from the Quality Manager

iii. Training needs and action plan identified

Job Description

Key Duties

  • Communicate assessors on a regular basis at least twice a week
  • Support assessors in all aspects of assessing
  • Maintain TLC quality standards and awarding body standards through the field team with effective IQA in line with company procedures
  • Hold monthly team meeting for team
  • Attend monthly Quality Manager meetings
  • Act as a professional contact between TLC and the TLC field team
  • Act as a professional contact between TLC and TLC managers and learners
  • Complete on site visits with assessors in line with TLC targets

General Competencies Required

  • TAQA Level 4 (or working towards)
  • Commitment to quality, customers and assessors
  • Commitment to self-development
  • Specific technical/professional expertise
  • Effective Communication
  • Planning and organising
  • Taking responsibility for own development and up to date CPD