Member Services Representative - Car-rental Industry - London

Inspiring Interns
09 May 2017
07 Jun 2017
Contract Type
Full Time

This company launched its new UK peer-to-peer car and van hire service in February 2014, after a successful year-long trial in London and now has over 15,000 members and is growing rapidly. Their service allows car and van owners to earn money from their vehicle when they are not using it, while allowing drivers the opportunity to benefit from local, more convenient low cost car and van rentals.They are backed by one of the country’s most successful business people and a VC fund representing a cohort of accomplished tech entrepreneurs.

This is full-time job opportunity. Salary: £18k - £21k depending on experience.

Key responsibilities of the role:

  • Being the public face of the club by handling inbound calls and emails from members and potential members 
  • Validating and reviewing new applications to join the club, running vetting checks and anti-fraud measures 
  • Liaising with our insurance company, Admiral, to help initiate insurance claims and help progress claims for members 
  • Making outbound welcome calls to new members joining the Club and surveying them to collect feedback to help improve our service 
  • Engaging with members and potential members over 'live chat' on the website with a view to getting them to apply to join 
  • Undertaking video calls with members, via Skype, Facetime, Google Hangout, to verify a member’s identity as part of their application process 
  • Undertaking occasional operational requests for the Club and for members such as checking a car’s condition, preparing it for rental, or visiting a member to assist with moving a vehicle 
  • Preparing welcome packs and posted materials for sending to members 
  • Undertake ad hoc activity as instructed by your line manager 
  • Reporting to the Chief Commercial Officer/Chief Technology Officer who in turn reports directly to the CEO

The ideal candidate’s personality and qualifications:

  • Strong customer service background, preferably with prior call centre experience and/or demonstrated dispute resolution skills 
  • Approachable and personable, with an outgoing personality 
  • Happy to work on Saturdays
  • Mature, confident, with a positive ‘can do’ attitude 
  • Thrive in a small team 
  • Able to work on their own initiative, take direction and collaborate 
  • Very strong oral and written communications 
  • Organised and a strong planner 
  • Experienced in MS Office (Word, PowerPoint, Excel, Outlook) and computer literate 
  • Some scheduling flexibility 
  • An interest in the sharing economy, car rental, or tech start-ups would be ideal but not essential