Recoveries Coordinator

09 May 2017
07 Jun 2017
Contract Type
Full Time
A fantastic opportunity has come up to join a commercial finance company as a Recoveries Coordinator to ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients.

Key responsibilities and accountabilities:

• To manage, and be responsible for, his/her own case-load of files on a daily basis, contacting customers by both telephone, letter and email.
• Be a strong team player who proactively provides support across teams
• To ensure the profitability of the company through efficient and effective credit control of a portfolio of debtors
• To establish and maintain a professional and efficient relationship with their allocated portfolio of debtors.
• To provide excellent standards of customer service.
• To ensure that all relevant legislation and procedures are adhered to and complied with, including Data Protection, Consumer Credit Act and the Financial Conduct Authority.
• To ensure that security is maintained at all times within the systems operated by the company
• Ensure that the application of the strict Provisioning policy in all cases across a portfolio of debtors through efficient and effective Credit Control.

Key knowledge and experience:

Essential knowledge and experience
• Experience in a collections environment, particularly collecting on large balances
• Experience of working within the Financial Services Sector
• Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
• Manage credit control of debtor portfolio whilst providing a high level of customer service + protecting the company's interests at all times
• Listen and interpret information - Good listening skills, understand how and when to action information, to the appropriate person
• Provide excellent customer service
• Attention to detail

Desirable knowledge/experience
• Understanding of FCA legislation and Treating Customers fairly
• Experience of working within the Asset Finance Sector
• Relevant industry qualification to aid with credit control and customer services

We pride ourselves on delivering consistent results surpassing our candidate's expectations. We believe that culture fit, as well as skill set match, is an integral part of appointing a successful individual.

Our goal is to find you the right job to suit your long-term career aspirations and provide personal, yet professional support at every stage.