Outbound SME Telesales Advisor
We have an exciting opportunity to be part of a growing and forward thinking company that uses state of the art technology to work with SME insurance customers and offers its staff some amazing benefits at their state of the art offices.
Your role will be to identify and develop new business opportunities and ensure maximum use of leads from online enquires to turn them in successful sales.
You will maintain and develop existing and new customers through an appropriate proposition and ethical sales methods, relevant internal liaison, quality of service, and customer satisfaction. Our client will provide you with training on how to use their customer and prospect contact tools to update relevant information. You will need to record, analyse, report and administer according to their system requirements. You will enjoy handling high volumes of calls and leads relating to new business leads, communicating and liaising with customers, using appropriate methods to facilitate the development of profitable business and sustainable relationships.
It will be your job to ensuring a smooth process is followed regarding payment of premiums and the issue of documentation. You will need to proactively ensure all information and payment details are collected from your customer and accurate completion of lead sheets and Direct Debit Mandates.
You will also respond to and follow up sales enquiries using appropriate methods including the effective management of call backs and follow ups.
From time to time you will also attend and be present at internal meetings with other company functions necessary to perform duties and aid personal development.
You will need to adhere to all compliance and quality standards especially FCA Regulations and Data Protection
You will need to demonstrate you possess the following Essential Skills / Qualifications:
At least 6 months proven track record of delivering against sales targets.
Excellent computer literacy and accuracy, with attention to detail despite using multiple tools to perform your job.
Excellent telephone manner and customer service skills.
Proven successful background in a service/contact centre environment where quality is monitored
Good organisational skills.
Self-motivated and able to work on own initiative.
Able to work in a team environment.
Target-driven approach, self motivated approach.
Caring, considerate and inquisitive.
A good level of Maths and English at GCSE Grade C or above.
An adaptable and resilient person who can build a great rapport.
A confident communicator who has the ability to listen and use your common sense.
Experience of working in the insurance industry.
An interest in working within the financial service sector.
A desire to learn, understand and be an expert at what you do.
Comfortable with embracing new innovation and technology.
We endeavour to notify candidates on the outcome of their application. However, due to the volume of responses that we receive we cannot always guarantee this. If you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.