Experienced Case Handlers - Claimant Personal Injury (Ref: GR06/BRS/NBJ/5)

Lyons Davidson Solicitors
08 May 2017
07 Jun 2017
Contract Type
Full Time

Lyons Davidson is a national law practice of around 1,000 employees operating from offices in Bristol, Solihull, Leeds, Surrey, Plymouth, Cardiff and London, and our associated practice in Edinburgh, Lyons Davidson Scotland LLP. We also have employees based in onsite client offices in Birmingham and Whitstable.

We are a full service legal Company committed to delivering high-quality professional services in a cost-effective and approachable manner to institutions, businesses and individuals.


We are looking for an experienced personal injury case handler to join our claimant injury department based in Bristol. The successful applicant will be responsible for their own caseload involving a wide variety of injury claims but excluding motor claims which are handled by our motor claims teams.

This department deals with injury claims of all kinds. They include public and employer’s liability claims, claims for injuries cause by animals, product liability, accidents in schools and on holiday, sporting injuries and injuries caused by faulty cosmetic treatments.


• Efficiently and effectively running own caseload of injury claims;
• Pursuing claims through and outside of the MOJ Portals including pre- and post-litigation stages making full use of our case management system;
• Effective use of Case Management System;
• Complying fully with agreed service standards;
• Communicating with clients, insurers, expert witnesses and solicitors;
• Attending and participating in weekly risk assessment meetings;
• Managing expectations of clients & effectively deal with any complaints that arise in line with Company policy;
• Attending and participating in weekly risk assessment meetings;
• Training/Case Planning with trainee case handlers;
• Supervisory work as directed;
• Occasional marketing and attendance at networking events;
• Any other duties as required

Skills/Competencies required:

• Significant experience of handling a claimant injury caseload;
• Working knowledge of MOJ Portal processes;
• Knowledge of a Case Management System;
• Ability to work to strict Service Level Agreements;
• Technical proficiency in claims handling including litigation;
• Excellent written and verbal communication skills;
• Ability to analyse and research legal issues;
• Ability to organise and prioritise work;
• Ability to work as part of a team;
• Law degree/ILEX or equivalent

Why Join us?

With Investors in People accreditation since 1998, we positively encourage our staff to progress and develop within the Company. We recognise that our continued growth and success is the direct result of the contribution of our staff.

Our wide range of benefits, include a generous holiday entitlement, flexible benefits (including pension, childcare vouchers, bikes for work and health screening), bonus scheme and development opportunities. We have an active social committee and support various charities/fundraising events across the UK.

We are an equal opportunities employer and we welcome applications from a wide range of candidates.

This role is exempt from the Rehabilitation of Offenders Act. Any offer of employment is subject to a satisfactory credit check and basic criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.