Customer Service Assistant - Part time - Temporary up to 12 mon

Recruiter
Coventry Building Society
Location
Hinckley
Salary
14811.0000
Posted
08 May 2017
Closes
07 Jun 2017
Contract Type
Permanent
Hours
Part Time

A fantastic opportunity is available to work directly with our members within our Hinckley branch, as a Customer Service Assistant. In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Our people are our most valuable asset and we are committed to attracting and retaining the very best people who reflect our values. We recognise the importance of helping you to balance your working life with other priorities, so if you wish to consider this vacancy and your circumstances require different hours to those advertised,let us look at the flexibility you require and see if we can accommodate your needs, whilst ensuring we continue to meet our members’ needs. Ifyou would like to discuss this further, please contact the relevant ResourcingSpecialist.

Role requirements:

  • Ensuring customer needs are met, through high levels of professional customer service

  • Ability to develop long term customer relationships.

  • Cashiering duties and cash management

  • To work within a branch based environment, as part of a customer driven team.

  • Ensure personal goals and branch measures are met.

  • Ability to get things right first time through high levels of accuracy and confidentiality

  • Consistently and proactively looking at all opportunities to personally develop

  • Keeping up to date with financial products and legislation.

  • Effectively identify customer dissatisfaction and resolve at point of contact by always looking for ways to put things right.

  • Understand and adhere to all appropriate legislation, codes of practice and internal control requirements.

Contracted Hours- 21.75

8.45am to 5pm Wednesday, Thursday & Friday,  Plus 3 out of 4 Saturdays 8.45am to 12.30pm