Reception Manager

Recruiter
Elton Recruitment
Location
London
Salary
30000.0000
Posted
08 May 2017
Closes
07 Jun 2017
Contract Type
Permanent
Hours
Full Time

Elton Recruitment are recruiting on behalf of our client, for a Reception Manager. We are looking for someone who has either worked within a 4-star hotel or within the corporate reception environment. This role will be managing and leading a team of receptionist/supervisors. This is an excellent opportunity for someone who is looking to enhance their career and join a fantastic company. Competitive salary with excellent benefits package, based in Central London, core hours are Monday to Friday 8am-5pm.

Essential Responsibilities

  • Effective supervision of the Reception team ensuring and delivering a memorable experience to client/visitors
  • Drive service standards and innovation within the business and proactively manage and resolve any service failures
  • Ensure a cohesive working relationship within other departments
  • Able to facilitate HR issues including 1 to 1’s, performance reviews, recruitment
  • Representing the company in a professional manner
  • Attend monthly operational meetings

Essential Skills

  • Strong oral and written communication skills
  • Passionate about providing delivering exceptional customer service
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Provides assistance to other team members and departments to contribute to the best overall performance of the company
  • To be competent in the use of IT systems

Preferred Requirements

  • Previous experience managing front of house within either a 4 star hotel or corporate environment is preferred
  • Computer literate in Microsoft Word / Excel / Office
  • Knowledge of property management system
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Must be available to work, varied shifts and flexible schedules Monday - Friday

If you are interested in this role, apply today C.V’s for this position will be accepted until the 14th June