Reception Manager

Elton Recruitment
08 May 2017
07 Jun 2017
Contract Type
Full Time

Elton Recruitment are recruiting on behalf of our client, for a Reception Manager. We are looking for someone who has either worked within a 4-star hotel or within the corporate reception environment. This role will be managing and leading a team of receptionist/supervisors. This is an excellent opportunity for someone who is looking to enhance their career and join a fantastic company. Competitive salary with excellent benefits package, based in Central London, core hours are Monday to Friday 8am-5pm.

Essential Responsibilities

  • Effective supervision of the Reception team ensuring and delivering a memorable experience to client/visitors
  • Drive service standards and innovation within the business and proactively manage and resolve any service failures
  • Ensure a cohesive working relationship within other departments
  • Able to facilitate HR issues including 1 to 1’s, performance reviews, recruitment
  • Representing the company in a professional manner
  • Attend monthly operational meetings

Essential Skills

  • Strong oral and written communication skills
  • Passionate about providing delivering exceptional customer service
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
  • Provides assistance to other team members and departments to contribute to the best overall performance of the company
  • To be competent in the use of IT systems

Preferred Requirements

  • Previous experience managing front of house within either a 4 star hotel or corporate environment is preferred
  • Computer literate in Microsoft Word / Excel / Office
  • Knowledge of property management system
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Must be available to work, varied shifts and flexible schedules Monday - Friday

If you are interested in this role, apply today C.V’s for this position will be accepted until the 14th June