Customer Sales Order Processor / Office Administrator

Location
Wolverhampton
Salary
£16575 - £18525 per annum
Posted
08 May 2017
Closes
05 Jun 2017
Ref
00068315
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
**** Note, after applying, you will receive an email requesting you to complete 5 questions. Only candidates who have completed the questions fully will be considered for this role. ****

Customer Sales Order Processor, Office Administrator required immediately

Must have recent experience in working in an office environment. Applicants must have experience of dealing with customers over the phone.

Located in Wolverhampton, West Midlands (WV6).
Wage - £16,575 - £18,525 (Dependent on experience)
Hours - 9am - 5pm Monday - Friday (During busy days will extend to 5:30pm)

Working for a brand merchandising company, specialising in promotional merchandise such as apparel and accessories. The company has a wide range of clients from independent retail shops to museums and theme parks. The Customer Sales Order Administrator comprises both administration and sales, they are ideally looking for someone who is capable of working in both areas as the demand needs.

For the Customer Service element of this role, you will be answering the telephone and providing front line support to the Customer Services Team. You will actively process Customer orders for the warehouse to dispatch.

The job duties are as follows:-

- Receive enquiries from internal and external customers in a variety of manners (predominantly telephone and email)
- Progress customer enquiries into a satisfactory service level
- Order stock from suppliers
- Enter customers' orders into Sage Line 50 Accounts software with a high degree of accuracy and speed
- Carry out any other such reasonable job-related tasks as the company may require you to undertake

The Admin element of this role is as follows:-

- Checking and matching purchase invoices
- Maintaining their product sample database
- Enter products onto their websites
- Updating Spreadsheets (Excel)
- Creating & Printing Barcodes for orders
- Ensuring Office is tidy
- Sorting and distributing post
- Scanning documents
- General office filing
- Answering the telephone and taking messages

Personal Attributes:

- Good Telephone Manner
- Excellent attention to detail
- Good organisational skills and a flexible approach to work
- Be friendly and a good team player
- Be a good communicator

For this role you must have the following experience:-

- A minimum of 1 year experience within a sales office
- Sage Line 50 experience would be beneficial
- GCSE Grade A-C in Maths and English
- Good Excel Skills

In return they offer:

- 20 days holiday (plus bank holidays) increasing by 1 day for every completed year up to 25 days
- Company Pension Scheme
- Childcare Vouchers
- A small, but friendly office environment
- Employee Discounts on large range of products from suppliers