Service Supervisor - Prep Centre Stoke
We expect industry-leading levels of customer care and satisfaction, and that’s what you’ll provide by ensuring your workshop is led efficiently and effectively maintaining a high level of productivity at all times.
As a Workshop Controller you’ll work closely with both the Service Reception and Parts Teams to maintain progress information against job allocation, ensure all appropriate paperwork is completed to standard and passed on to the relevant teams, assist and advise team members in dealing with technical and job related problems and coach the workshop apprentices as and when required. In all of these tasks you will ensure the customer comes first.
You’ll have proven experience within a service department in the motor industry and have an excellent understanding of systems and processes operated to within this environment. You’ll be confident at dealing with people at all levels, be able to build an immediate rapport, have excellent planning and organisational skills, be comfortable in negotiating and influencing situations and most importantly lead by example to deliver an outstanding customer experience every time.
Part of Pendragon PLC, the largest independent operator of franchised motorcar dealerships in Europe, we are driven, successful and powered by the skill, loyalty and potential of our people. That’s why we recognise and reward your hard work, loyalty and achievements with excellent benefits, incentives, training and career development opportunities.
Join us and see how far you could go.