Collections Fee Earner

BW Legal Services Limited
06 May 2017
05 Jun 2017
Contract Type
Full Time

Job Title: Collections Fee Earner

Location: Leeds City Centre, Apex View

Hours: 37.5 per week (plus occasional Saturday shift)

Salary: £18,190 - £23,000 OTE

Do you want to work for an award winning Law Firm?

Are you passionate about providing an excellent customer service?

Why not join the BW Legal team?

With over 20 years experience in credit management, debt collection and debt purchase and 15 years experience within legal recoveries, BW Legal is an award winning debt recovery law firm based in Leeds. BW Legal represents international financial institutions, corporates & SMEs alike. A clear understanding of the needs of clients in our chosen sectors led us to create the flexibility to develop & deliver bespoke solutions.

Recognised as the leading specialist in volume legal services, there are a number of exciting opportunities to join our growing team on a full time, permanent basis delivering an excellent customer journey for our clients’ customers through a bespoke, best-in class service?

Job Role

This is an excellent opportunity for a candidate looking to expand their experience in the Legal or Financial sectors with a rapidly growing company which see the Collections Department as an essential part of the business to sustain its continued growth.

As a Collections Agent, you will be responsible for engaging with customers over the telephone and helping them achieve a positive outcome on their outstanding debt balance whether that is agreeing an affordable and sustainable payment arrangement based upon their current circumstances or discussing the other options available to them such as support from free independent advice organisations. Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.

As a firm dual regulated by the SRA and the FCA we take pride in providing an excellent customer journey and our approach to treating customers fairly. This involves treating each customer with respect, recognising those who may be suffering with Financial Hardship or other vulnerability which could be impacting their ability to manage their finances.

Tasks and Responsibilities:

  • Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers while adhering to company policies and procedures.
  • Treating customers fairly by providing a first class service to understand and deal with customer account queries.
  • Maintains up-to-date customer account details using the collections database systems.
  • May be required to support other queues to facilitate teamwork in the department.
  • Escalates and assists other team members with calls as needed.
  • Other duties as assigned.

Qualifications & Experience

  • Minimum of 1 years’ experience in a telephone based collections role (Desirable)

  • Experience of working in a Legal environment is desirable but not essential.

  • Experience using Microsoft office packages, Excel, Word, Outlook

  • Experience of using computer systems on a day to day basis. (Essential)

  • Previous experience of working in a customer focused, contact centre environment. (Desirable)

  • Experience of dealing with high volume customer queries. (Desirable)

Attributes & Behaviours

  • Professional and positive attitude

  • Ability to work well under pressure in a fast paced environment

  • Strong communication skills

  • A passion for customer service

  • Team Player

  • Target Driven

  • Attention to detail

  • Self motivated

  • Commitment to the business vision & values

We offer

  • Competitive salary

  • Free onsite parking

  • 25 days’ holiday + bank holidays

  • Career progression opportunities

  • Contributory pension

  • Staff Social Club

  • Shift patterns to cover our opening hours, which are: 8am - 8pm Mon-Thu; 8am - 7pm Fri; 9am - 1pm Sat.

Why not take the time to take the first steps today towards joining our growing team?

Please note that successful applicants will be required to undertake a criminal record check.