Scheduler South Yorkshire Branch

Allied Healthcare
06 May 2017
05 Jun 2017
Contract Type
Full Time
Reporting to the Care Delivery Manager, the Care Scheduler is responsible for the production of an optimised schedule matching customer demand to Carer capacity, supporting the achievement of the teams’ objectives, including maintenance of the schedule on a daily basis to resolve short term changes.
Role & Responsibilities
 Devise and maintain optimised and efficient Carer routings against the parameters defined by the Care Delivery Manager e.g. Carer mileage, Carer utilisation.
 Resolution of any unallocated visits to ensure a complete rota for the periods ahead is produced weekly by CoP Wednesday.
 Resolution of late scheduling and availability changes to ensure delivery of customer visits, including notification to the Customer.
 Templating of customer care visits in Coldharbour and allocation of Carers to Customer visits.
 Identification and ongoing monitoring of potential Carer team capacity, working closely with the Care Liaison Manager to determine Carer availability and possible   sales opportunities, especially with existing clients.
 Set up and maintenance of carer availability requested hours and recording of absence and leave.
 deallocations on Coldharbour.
 Weekly running of the scheduled 'roll over' in Coldharbor.
 Production, distribution & confirmation of rotas with Carers each week.
 Regular and ad hoc MI reporting.
 Engage in team updates and meetings to support achievement of the team's targets through continuous improvement.