Incident and Problem Manager

Coventry Building Society
06 May 2017
05 Jun 2017
Contract Type
Full Time

We are looking for an Incident and Problem Manager who manages the incident and problem management processes within IT- both inside and outside of normal operating hours.  

Is the responsible officer in IT for ensuring that problems are prioritised and managed in accordance with defined procedures.

Owns the timely resolution of IT major incidents to ensure that the appropriate activities are taken both during and after the incidents occur in order to minimize the impact of incidents to the business.  

Accountable for all communications about incidents and problems including notification of resolutions.  

Is accountable for removing the impediments that have the potential to or actually cause problems within the Service Operations function.  

Uses the analysis of lessons learnt from problems and incidents to seek continuous improvements in the service function.  

Essential Skills:

  • ITIL Service Operations qualification – intermediate level
  • Considerable experience in a Service Operations role
  • HEAT
  • Microsoft packages

About The Company

IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.