Team Leader

1-1 Recruitment Ltd
06 May 2017
05 Jun 2017
Contract Type
Full Time

1-1 Recruitment are currently working with our client in Winchester who are seeing a Team Leader to join one of their departments on a full-time permanent basis. As Team Leader, you will be responsible for the day-to-day supervision, motivation and development of 8 Account Handlers in the Winchester office. Main responsibilities will be:

- Management and supervision of the team:

  • Ensuring the team work in accordance with procedures, service standards and requirements of the department and the company
  • Immediately attending to and resolving any complaints arising from the work of the team
  • Allocating and delegating work fairly amongst the team and monitoring workload levels
  • Assessing the training needs of the team and delivering training where possible / escalating to L&D team
  • Chairing team meetings
  • Reviewing performance
  • Carry out probation reviews and appraisals
  • Managing sickness absence (with support from HR)

- Other

  • Establish strong relationships with the team`s clients
  • Identifying efficiencies and implementing improved workflows and processes within the team
  • Proving management information as required
  • Any other duties as reasonably requested

To be considered for this position you will have experience managing others in a motivational style and have the ability to manage a high volume of cases on a daily basis. You will also be able to demonstrate a natural affinity and empathy with clients and have the ability to present both internally and externally. As a person you should be proactive and motivation with great team skills and have solid administration and communication skills.

If you have all of the above experience and are looking for a new challenge; please apply now for immediate consideration

1-1 Recruitment is one of the leading recruitment agencies for jobs in Winchester for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we`re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on for any other potential vacancies.