Team Lead Product Specialist

06 May 2017
05 Jun 2017
Contract Type
Full Time


LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 300 people, have offices in the USA, Australia and the UK with more than 12,000 law firms using our software worldwide. We are seeking an experienced call centre operator to join our highly motivated, high velocity and growing team in our Manchester office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

  • At LEAP, we care about what we do and the people we work with
  • We continually improve to be the best

We employ people who are smart and can get things done.


To own and manage the lead generator activity for our Manchester office.


Being a Product Specialist is an exciting job, and is incredibly vital for the business. Principally you will be working in tandem with our sales team, generating new leads. This is a results-driven role and requires being able to work in a dynamic and fast-paced environment. You will be personifying our company’s core values, and you will be representing them as you speak with new potential clients. Success in this role means having hit all your targets and generating quality leads for your sales colleagues, leading to successful instructions and eventually sales and lets!

Working as a team leader is all about organisation, delegation, management and performance monitoring. You will occasionally have administrative tasks and report writing duties, as well as management responsibility over a Product Specialist currently based in the Manchester office.

Person Specification

In this role attention to detail is essential. You will be dealing with professional legal entities, and you will need to be organized and be an expert at overcoming difficult situations, providing a first-class service.

Essential Criteria

This is mainly a telephone based role, so excellent telephone manner is a must.

Desirable Criteria

  • Ideally you have 5+ years of outbound lead generation experience.
  • You are a goal orientated and driven to succeed individual.
  • You have strong communication skills (both written and verbal) and the ability to converse with high level decision-makers.
  • You are able to work towards targets and enjoy working collaboratively as part of a successful team, contributing to team targets and income
  • You are creative and eager to learn
  • Knowledge of Salesforce

LEAP offer a salary of £23-25k, uncapped commission, Simply Health, Perkbox, annual gym membership, company contributed pension, and a superb working environment in the heart of Manchester.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.