Clinical Quality and Compliance Advisor

Jewish Care
06 May 2017
05 Jun 2017
Public Sector
Contract Type
Full Time

Care Services

Jewish Care has eleven care homes located in North-west London, Redbridge, Stanmore and Brighton. The home have capacity for around 630 people who require assistance with activities of daily living. People residing in our homes may have a wide range of needs due to conditions such as dementia, mental health issues, physical disabilities and other conditions affecting older people. Our homes also provide end of life care. Four of our homes include nursing care and Lady Sarah Cohen House, is a 120-bedded nursing home. Our aim is to ensure that people are enabled to live meaningful lives and maintain their Jewish, personal and civic identities regardless of impairment or ill health. We are guided by the organisational values of Inclusiveness, creativity, integrity, enabling and excellence.

The Clinical Quality Advisor will:

  • audit clinical and care practice across Jewish Care's homes to identify good practice, clinical compliance and areas for improvement to enable high performance against  CQC standards, key performance indicators, best practice standards and Jewish Care's values and expectations.

  • investigate and analyse complaints of a clinical / care nature as requested, producing robust well evidenced reports which enable resolution and learning

  • deliver action plans, training and implement actions to facilitate the continuous improvement of clinical practice and customers' experience of it.

Principal accountabilities / responsibilities

  •  To audit clinical practice in Jewish Care homes in accordance with an agreed audit schedule, producing well evidenced objective clear written reports which identify good practice and provide practical and realistic improvement recommendations
  • To investigate directly, or contribute to the investigation of, complaints of a clinical nature as requested by the line manager, providing robust well evidenced clear findings

  • Analyse clinical complaints to identify and report on themes, trends, and learning

  • Identify good practice and recommend local and organisational improvement actions arising from all aspects of the role, to enhance clinical practice and customers' experience of clinical and related services

  • Advise service managers and registered / care managers of findings and assist in the development and implementation of an appropriate action plan

  • Assist with the implementation of improvement recommendations as appropriate to increase service quality, and monitor progress through the audit cycle.

  • Compile monthly clinical KPIs and provide guidance as to improvements.

  • Collaborate with the wider Quality and Customer Experience (Q&CE) team, the Assistant Director of Care, the Clinical Lead, and Learning and Development colleagues to facilitate the delivery of relevant learning sessions which increase performance against clinical KPIs and apply learning arising across the quality system in order to enhance the delivery of excellent clinical and related services and great customer experience.

  • Assist as required in relation to safeguarding enquiries and other areas relevant to Q&CE

  • Contribute to the development of clinical policies and procedures

  • Monitor the nursing homes' revalidation tracking system on a quarterly basis, and liaise with the relevant Service Managers on any queries

  • Update the organisation of development and changes in relevant clinical practice.

  • Report to Clinical Governance Committee.

  • Assist in the implementation of Electronic Care Plans ensuring that practice and clinical issues are documented as required.



  • Level 1 Registered Nurse


  • Training qualification

  • Trained to conduct clinical audits 



  •  Experience of working within nursing and care homes
  • Experience of qualitative auditing of clinical practice; ability to do so against established clinical key performance indicators in accordance with an agreed schedule

  • Proven ability to produce and present well evidenced, clear objective reports, briefing papers and practical improvement recommendations

  • Experience of delivering clinical quality improvements directly and through influencing and supporting others


  •  Experience of investigating and responding positively to complaints
  • Experience of planning and delivering training

  • Experience of working with Electronic Care Plans

Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

Jewish Care is a leading communal organisation.