Incident Management Handler

Recruiter
Buchan and London Recruitment Ltd
Location
Colchester
Salary
14000.0000
Posted
06 May 2017
Closes
05 Jun 2017
Contract Type
Permanent
Hours
Full Time

Incident Management Handler
Reorting to: Operations Manager
Hours: 37.5 Per Week - 08.00 - 19.00 Shift Range - 1 Hour Lunch
Location: Colchester, Essex

Our client is a rapidly expanding organisation and is looking to recruit Incident Management handlers within their First Notification of Loss team.

Your role will be to take new Motor claim notifications from policyholders via telephone, email or post and ensuring all relevant details are captured accurately.
Our Incident Management team is considered by the client as the most crucial element to their claims handling team.
The IM Handler must possess the following skills:-
* Must have motor claims experience
* Must be computer literate and proficient in MS applications
* Identify claims types to ensure they are Fastracked to appropriate teams and suppliers
* Be able to identify cases where we have reasons to consider further investigation relating to fraud or causation
* Be confident when creating new cases and liaising with policyholders to obtain the relevant claims details of cases not previously reported
* Be capable of validating claims against policy information to ensure Indemnity verified
* Identifying the most appropriate repair method and instructing the relevant repair specialist
* Applying standard reserves upon notification of incident for own damage and 3rd Party in accordance with the reserving criteria
* Be able to demonstrate your ability to influence and manage relationships with key stakeholders and your peer group, remaining positive and enthusiastic when dealing with difficult and challenging situations
* Have a pro-active approach to solve people and customer problems and to remain focused on priorities for the team as a whole when faced with conflicting demands

In order to be considered you must have excellent communication skills and a previous working knowledge within the Motor claims sector.