Claims Technician - (12 month Fixed Term Contract) - Maidstone

Cluett Reeve Ltd
06 May 2017
05 Jun 2017
Contract Type
Full Time

As a Claims Technician within our clients award winning Specialist Subsidence Team, it will be your responsibility to deliver an exceptional customer experience though the management of your own portfolio of High Net Worth and Commercial subsidence claims. You`ll act as first point of contact for our Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend payments, produce client reports, letters, liaise with contractors and other external suppliers.

This is a 12 month contract based in Maidstone

Personal Attributes

Committed to gaining the relevant knowledge and obtaining the Chartered Institute of Loss Adjusters` Cert CILA qualification
Previous experience within a customer service office environment
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of computer based claims handling system
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.
Able to cope with a fast changing working environment
A desire to embrace innovative working practices
Ideally educated to `A` level/ degree standard