Inbound Sales Advisor

Dixons Carphone
06 May 2017
05 Jun 2017
Contract Type
Full Time

Inbound Sales Advisor

£17,500 Per Annum £20,500 OTE

Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations, and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Dixons Carphone.

We are in search of Inbound Sales Advisors to work within our Contact Centre in Loughborough. The purpose of this role is to convert leads driven by marketing activity into sales whist maximising customer delight. To achieve this it is the sales advisors role to explore the needs of the customer, offering a package that meets the customer’s individual requirements, taking into consideration Handset/Network/Tariff/Lifestyle. To approach every interaction with customers as an opportunity and to explore ways to increase sales and value add services such as insurance and accessories.

What would we like to see from you?

  • An ability and willingness to learn new systems and procedures
  • To be computer literate, preferably with knowledge of using the internet and email
  • Possess the necessary listening and communication skills required to turn an enquiry into an order which is suitable for that of the customer.
  • Have an ability to overcome objections
  • Sales experience with a proven record of working in a target orientated environment
  • A knowledge of mobile phones, mobile networks and / or tariffs.
  • Commercial awareness of the mobile phone industry

Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. You’ll also have limitless opportunities to explore – whether that means building up new areas of expertise or taking your career in a different direction, potentially even with another brand in the wider Dixons Carphone group.

Like us, you’ll put the customer first, always. You will be happy embracing all kinds of change. Things move fast in our business – and you have to have the resilience and adaptability to keep moving forward with them. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves.